Store Operations Lead

17 hours ago


Stockholm, Stockholm, Sweden H&M group Full time
Job Description

We're seeking an experienced Floor Manager to join our Weekday team. As a key member of our store management team, you'll be responsible for driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.

Responsibilities include:

  • Styling customers with expert advice, showcasing product knowledge, and providing an engaging store experience.
  • Working with the Store Manager to analyze sales data, identify trends, and develop strategies to maximize sales revenue.
  • Coaching and developing a team of sales assistants to deliver outstanding service standards.
  • Recruiting, training, and developing a talented team to drive business success.
  • Acting as a trusted advisor to the Store Manager on sales strategy and performance improvement initiatives.
  • Maintaining a safe, clean, and organized store environment.
  • Representing the Weekday brand as a proud ambassador, delivering exceptional customer experiences.
  • Covering the Store Manager's responsibilities during their absence, if needed.
Requirements

To excel in this role, you'll require:

  • Strong customer service skills and the ability to build rapport with customers.
  • Previous experience in retail or customer-facing roles, preferably in a leadership capacity.
  • Excellent communication and interpersonal skills.


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