
Integration Success Manager
6 days ago
Company Overview
Frends is a leading provider of integration platform as a service (iPaaS) solutions, recognized in the Gartner Magic Quadrant for Integration Platform as a Service, Worldwide. Our mission is to make integrations fast, easy, and transparent.
We are a dynamic and growing company with a strong team spirit, trust, freedom, and flexibility at our core. Our culture values collaboration, innovation, and customer satisfaction.
Salary and Benefits
- A competitive salary adequate to your expertise.
- An exciting and challenging role in a growing team.
- A growing field of integrations where it's worth investing your time and skills.
- The opportunity to be a crucial part of Frends growth journey.
- Owning a modern expanding Nordic platform Frends with our own R&D.
- A safe and modern workplace - we stand firm with a strong backbone.
- An employer who supports in various life situations and invests in people's happiness.
- Low hierarchy and an open atmosphere - be yourself and ask whatever you have in mind.
- Skilled co-workers and a supporting supervisor and team - you are not left alone.
- Flexible working times and hybrid work mode in Sweden (visiting our Stockholm office is required on a weekly basis).
Job Description
In this role, you will be responsible for maintaining and developing cooperation with our Frends customers and partners and customer satisfaction together with our experts. You will ensure the value of our product to new and existing customers. Your work will consist of onboarding, supporting, and consulting our various customers, and you will be the single point of contact in operational matters and sales.
Key Responsibilities:
- Ensure product value for new and existing customers and grow our customers to the next level.
- Conduct customers and partner meetings.
- Consult on Frends best practices.
- Help new customers in onboarding Frends and coordinate Frends trainings.
- Deploy and manage ticketing and documentation tools.
- Establish basic practices and rules for development.
- Facilitate daily communication and cooperation between the customers and Frends teams (technical experts, CSM's, sales, R&D, OPS).
Requirements
- A couple of years of experience in a similar role in the SaaS field.
- Technical understanding and curiosity toward technical solutions.
- Business-centric thinking and capability to grow our customers to the next level.
- Experience in IT services related to IT solutions and needs for various life-cycle stages.
- Experience in development practices and making everyday life run smoothly in accordance with the best practices.
- Professional English and Swedish and living in Sweden (visiting our Stockholm office is required on a weekly basis).
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