First Point of Contact Advisor

22 hours ago


Stockholm, Stockholm, Sweden Quinyx Full time

About the Role

As a First Line Customer Support Advisor, you'll be responsible for providing top-notch support to our international customers via phone and email. This exciting role involves handling incoming inquiries, solving technical questions, and providing consistent support to our customer base.

You'll work closely with internal departments to resolve issues and escalate them when necessary. We're looking for someone who can develop strong relationships with colleagues and communicate effectively at all levels.

Key Responsibilities:

  • Provide first-line technical support to international Quinyx customers mainly via phone and email.
  • Use troubleshooting experience and available resources to resolve customer issues.
  • Report on and follow up on any defects found.
  • Escalate issues to RnD and Second Line when necessary.
  • Develop strong relationships with internal departments and communicate with people at all levels.
  • Support other parts of the organization with questions about Quinyx's products and customers.

Requirements

To be successful in this role, you'll need:

  • Excellent communication skills and a customer-focused mindset.
  • The ability to multitask and prioritize tasks effectively.
  • Experience working with Workforce Management software.
  • Fluency in both German and English.

Benefits

We offer a comprehensive benefits package, including:

  • A healthy work-life balance with flexible hours and remote work options.
  • The latest tools and technology to help you succeed.
  • An enhanced vacation allowance and gym membership contribution.
  • The chance to participate in our fun and inclusive yearly events.

Life at Quinyx

We're a forward-thinking company that values innovation, creativity, and teamwork. Our global team comes from 30 nationalities and we believe in creating a positive work environment for everyone. We have a family atmosphere here at Quinyx and are committed to supporting each other's growth and development.



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