
Service Delivery Coordinator
18 hours ago
We are looking for a results-driven Customer Service Experience Specialist to join our e-commerce team at Icaniwill Ab. This role involves working closely with our Customer Service Manager to optimize the customer experience and drive business success.
Key Responsibilities:
- Performance Metrics: Monitor and maintain accurate KPI reports to track performance.
- Team Efficiency: Assist in planning and coordinating team tasks to improve productivity.
- Staffing Allocation: Help create staffing schedules to meet business needs.
- Customer Support: Provide timely and effective support to customers through various channels.
- Feedback Mechanism: Assist in building feedback loops from customers to relevant departments.
- Process Enhancement: Participate in improvement projects to enhance the customer experience.
- Knowledge Base: Update and maintain the FAQ section on our website.
- Internal Communication: Ensure effective internal communication to support team collaboration.
About the Role:
The successful candidate will be an integral part of our dynamic e-commerce team, contributing to delivering exceptional customer experiences and driving business growth.
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