Service Delivery Coordinator

18 hours ago


Stockholm, Stockholm, Sweden Icaniwill Ab Full time
Job Summary

We are looking for a results-driven Customer Service Experience Specialist to join our e-commerce team at Icaniwill Ab. This role involves working closely with our Customer Service Manager to optimize the customer experience and drive business success.

Key Responsibilities:

  1. Performance Metrics: Monitor and maintain accurate KPI reports to track performance.
  2. Team Efficiency: Assist in planning and coordinating team tasks to improve productivity.
  3. Staffing Allocation: Help create staffing schedules to meet business needs.
  4. Customer Support: Provide timely and effective support to customers through various channels.
  5. Feedback Mechanism: Assist in building feedback loops from customers to relevant departments.
  6. Process Enhancement: Participate in improvement projects to enhance the customer experience.
  7. Knowledge Base: Update and maintain the FAQ section on our website.
  8. Internal Communication: Ensure effective internal communication to support team collaboration.

About the Role:

The successful candidate will be an integral part of our dynamic e-commerce team, contributing to delivering exceptional customer experiences and driving business growth.



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