Support Services Expert

1 day ago


Stockholm, Stockholm, Sweden Sellhelp AB Full time

Empowering Sustainable Living

Sellpy is a pioneering company dedicated to promoting a circular economy. Our vision is to reduce waste and increase the reuse of items, benefiting both people and the planet.

We're currently seeking a Swedish-speaking professional to join our Customer Support team. This role will be instrumental in delivering outstanding customer experiences in the Swedish market.

Job Role

The successful candidate will have a pivotal role in supporting customers with diverse needs. They will create satisfaction for our buyers and sellers by handling various tasks, responding to inquiries via chat, phone, and email, and continually learning about technology and second-hand products in a fast-paced environment.

The colleague will also contribute to enhancing our service quality based on customer feedback and help expand our processes in customer support.

Key Tasks:

  • Provide exceptional support services to our customers.
  • Respond to inquiries via chat, phone, and/or email, ensuring timely communication.
  • Stay updated with tech and second-hand product knowledge in a dynamic environment.
  • Collaborate with colleagues to improve our service standards.
  • Contribute to the expansion of our customer support processes.

Requirements and Qualifications

  • A service-oriented mindset and strong communication skills.
  • Fluency in spoken and written Swedish.
  • Good command of English as our primary company language.
  • An interest in finding solutions and enhancing the offer for our customers.

Benefits and Opportunities

  • You'll be part of a forward-thinking organization driving positive change.
  • You'll develop and work on meaningful challenges daily.
  • You'll benefit from flexible hybrid work arrangements.
  • You'll collaborate with highly skilled and motivated colleagues.
  • You'll enjoy staff discounts at Sellpy and H&M brands.
  • You'll gain new skills with unlimited access to a learning platform.

Work Arrangements

You can work from our office or remotely, enjoying a flexible work setup that suits your preferences.



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