Part-time Customer Service Agent

4 days ago


Stockholm, Stockholm, Sweden A-hub Sweden Full time

Job Description

We are seeking a highly skilled Customer Service Agent to join our Central Europe team. As a key point of contact for customers, you will provide exceptional support via phone and email, ensuring seamless experiences throughout the purchasing process.

Your responsibilities will include:

  1. Supporting customers with inquiries related to orders, products, and loyalty programs within specified guidelines using Service Cloud.
  2. Reporting any issues to the E-Commerce teams and the Customer Service Manager.
  3. Handing over resolved cases and issues to the in-house team.

Requirements

To succeed in this role, you must speak fluent German, with additional languages such as Dutch, English, or Swedish being beneficial. Previous experience in customer service or digital platforms is an advantage.

Key qualities include:

  • A solution-oriented fast learner capable of handling digital platforms.
  • Service-minded and friendly approach.
  • Communicative and proactive in seeking help when needed.

About Us

A-hub Sweden is a leading company that partners with top brands like GANT. We are committed to providing exceptional service to our clients, and we believe that this role would be an excellent fit for someone looking to grow their career in customer service.



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