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Customer Service Director

1 week ago

Stockholm, Stockholm, Sweden TN Sweden Full time

At TN Sweden, we're dedicated to creating greener and smarter mobility solutions. As a Customer Service Director, you'll be the primary point of contact for customers seeking equipment and spare parts or railway vehicles. Your role will involve managing customer relationships, influencing business opportunities, and ensuring customer satisfaction.

We're looking for a seasoned professional with experience in customer service, industry roles, and process improvement methodologies. You'll work closely with internal stakeholders to coordinate material deliveries from different sites within Alstom.

Your responsibilities will include:

  • Managing the customer portfolio to secure profitability expected by management
  • BUILDING SUCCESSFUL AND LONG-TERM RELATIONSHIPS WITH CUSTOMERS
  • Ensuring customer satisfaction and resolving any concerns that may arise
  • Participating in customer meetings and meetings with other functions procurement and engineering
  • TAKING RESPONSIBILITY IN A RESULTS-DRIVEN ROLE, SOLVING COMPLEX PROBLEMS WITH A CUSTOMER-ORIENTED MINDSET

You'll thrive in this role if you have excellent organizational skills, time management, and a willingness to drive continuous improvement. We value passion and attitude over experience, so don't worry if you don't have every single skill – we're committed to helping you grow and develop new skills throughout your career.

In return, you'll enjoy a dynamic working environment, contribute to innovative projects, and steer your career in whatever direction you choose across functions and countries. Our fair and dynamic reward package recognises your performance and potential, plus comprehensive social coverage (life, medical, pension). Join us on a life-long transformative journey in the rail industry