Director of Customer

3 weeks ago

Stockholm, Stockholm, Sweden Auctionet Full time

Join Auctionet as Director of Customer & Partner Success Lead & inspire teams, enhance customer experience & drive partner growth in a thriving marketplace. Apply now to shape the future

Auctionet is a marketplace where auction houses from Sweden, the UK, Finland, Spain, Germany, and Denmark sell furniture, art, design items, collectibles, and more. We are now looking for a Director of Customer & Partner Success to lead our Customer Support Team and Partner Success Team—ensuring outstanding service for our customers and driving growth for our auction house partners.

About the work

As Customer & Partner Success Leader, you will lead two teams:

  1. Customer Support Team (12 people) – Handling customer inquiries, ensuring excellent service, and continuously improving the customer experience. To ensure we offer world-class customer service Some of us work part-time while others are full-time employees in our Customer Support Team.
  2. Partner Success Team (5 people) – Strategically supporting and developing our auction house partners, enabling their growth through data-driven insights, KPIs, and strategic guidance together with our Head of Partner Success. We have around 80 auction houses today that are split within the team, a team that was just formed in January 2025.

Your role is crucial in ensuring that our customers feel valued and supported while helping our partners grow their business with Auctionet. Your work will directly impact the success of Auctionet, making it easier for auction houses to thrive and for customers to enjoy a seamless auction experience. All while empowering a world-class team that will enable us to be the best customer service in the industry.

Examples of What You'll Work On:

  1. Enhance customer satisfaction by optimizing efficient processes for handling inquiries and issues.
  2. Lead and inspire a team of 17 to be their best at work.
  3. Optimize partner support by providing insights, tools, and guidance that help auction houses grow their business.
  4. Develop KPIs and tracking methods to measure success and improve performance.
  5. Improve workflows by identifying bottlenecks and implementing solutions to enhance efficiency.
  6. Collaborate with Product & Tech, Transport, Finance, Marketing and other departments to develop new tools that improve customer and partner interactions.
  7. Work with LEAN and ensure a seamless journey for our customers and partners.

About the team

We are two engaged and knowledgeable teams that value collaboration, innovation, and continuous improvement. We work closely with colleagues across Auctionet to ensure our platform is the best place for both customers and auction houses. Our work environment is flexible and dynamic, and we encourage ideas that challenge the status quo.

About you

We believe you are an experienced leader with a passion for customer experience, operational efficiency, and partner success. You thrive in a fast-paced environment and enjoy working both strategically and hands-on, with a passion for building great teams.

You'll be based in Stockholm, since both teams rely on close collaboration with other departments, we believe being present at the office regularly will enhance communication and efficiency, and enable more moments of magic.

Key Qualifications:

  1. Proven experience in customer success, partner success, or customer support leadership.
  2. Strong ability to build and develop high-performing teams.
  3. Analytical and data-driven mindset, comfortable working with KPIs and performance metrics.
  4. Confident in Fresh Desk or similar CRM systems.
  5. Excellent communication skills, both written and verbal, and excellent English.
  6. A problem-solver who thrives in a dynamic and evolving environment.
  7. Experience in e-commerce, marketplace, or SaaS industries is a plus.

About us

Auctionet.com is one of Europe's leading marketplaces for art, design, furniture and antiques and brings together over 80 auction houses from Sweden, Denmark, Finland, Great Britain, Germany, and Spain. We are a close-knit, international team with many years of experience in the auction industry.

We currently have approximately 170 employees and our headquarters is located near Stureplan in central Stockholm. Our logistics centers are located in Malmö, Stockholm, Gothenburg, Westbury and Cologne.

Still hesitant why to apply?

Here are our top five reasons why you should join us:

  1. A high-impact role where your work will truly shape customer and partner success.
  2. A growing international company with a strong market position.
  3. A collaborative and innovative work culture.
  4. Opportunities for personal and professional growth.
  5. A smart, fun, and friendly team with a sustainable business idea.

Interviews take place continuously, so don't wait to apply to us.

We are really looking forward to receiving your application

#J-18808-Ljbffr

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