Customer Retention Director
1 week ago
Job Description:
We are seeking a seasoned professional to lead our customer retention efforts as the Customer Retention Director. This role is critical in developing and executing comprehensive CRM and marketing automation strategies to increase customer lifetime value.
The ideal candidate will have 5+ years of experience in developing and executing CRM and marketing automation strategies, with a proven track record of successfully leading high-performing teams in a dynamic environment.
- Responsibilities:
- Develop and execute comprehensive CRM and marketing automation strategies to increase customer retention and to increase customer lifetime value.
- Continuously assess and refine customer segmentation and targeting approaches.
- Oversee the integration and optimization of marketing automation tools and processes, ensuring seamless execution of campaigns and maximization of system capabilities.
- Lead and mentor a team of CRM and marketing automation professionals.
- Define, monitor and analyse critical metrics and KPIs.
- Challenge and improve overall customer experience to boost retention rates and improve cross-sell activities.
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Group Director of Customer Success
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Stockholm, Stockholm, Sweden Mercell Full timeAt Mercell, we're on a mission to revolutionize public procurement, making it more accessible and effortless for both buyers and suppliers. With a culture built on trust, collaboration, and continuous growth, we offer an environment where your leadership can truly make an impact.As we continue our transformation, we are looking for a Group Director of...
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Head of Customer Retention
2 weeks ago
Stockholm, Stockholm, Sweden TN Sweden Full timeSocial network you want to login/join with:Sambla Group is the new generation of brokers. Our ambition has always been the same - to challenge the banks' offers so that our customers, regardless of the conditions, should always have the same opportunity to obtain the best possible loan solution. Sambla Group has grown to over 350 employees, established...
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Customer Retention Manager
2 weeks ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob Description:As a Customer Retention Manager at TN Sweden, you will play a pivotal role in ensuring the continued success of our strategic accounts. This position requires exceptional communication skills, the ability to build strong relationships with clients, and a keen understanding of their business needs.Main Responsibilities:Develop and execute...
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Director of Customer Journey Management
1 day ago
Stockholm, Stockholm, Sweden Deel Full timeAbout DeelAt Deel, we're redefining the way businesses hire and pay employees globally. Our cutting-edge technology and expertise empower companies to expand their workforce without borders, connecting them with top talent from around the world.We're seeking an experienced Director of Customer Success to join our team, responsible for overseeing the customer...
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Customer Success Director
1 day ago
Stockholm, Stockholm, Sweden Deel Full timeAbout DeelDeel is a global platform leader in international payroll and compliance. Our mission is to empower businesses to hire the best talent anywhere in the world, easily.We are a diverse and inclusive team of over three thousand self-driven individuals spanning more than 100 countries. Our unified yet diverse culture fosters continuous learning and...
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Account Retention Strategist
1 week ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout This RoleWe are seeking a skilled Account Retention Strategist to join our team at TN Sweden. As a key member of our team, you will be responsible for developing and implementing strategies to retain customers and drive business growth.Retention Strategies: Develop and execute retention strategies to minimize customer churn and drive business...
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Customer Success Manager
1 week ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob Title: Senior Customer Success ManagerRole Overview:As a Senior Customer Success Manager at TN Sweden, you will be responsible for maximising net retention and expansion on a portfolio of strategic customers.Key Responsibilities:Deliver the Kaisa Customer Success Programme to key customer stakeholders and ensure ongoing adoption of the Kaisa product...
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Director of European Customer Experience
1 week ago
Stockholm, Stockholm, Sweden Zycus Inc. Full timeJob DescriptionThis is an exciting opportunity to lead our customer success efforts in Europe. As the Vice President of Customer Success, you will be responsible for developing and implementing a customer success strategy tailored to the European market.Developing a Customer-Centric Culture: Champion a customer-first culture as a core driver of business...
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Senior Customer Advocacy Leader
1 week ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob Description:Summary:The Senior Customer Success Manager will report to the Customer Success Director and be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers.Responsibilities:Net Revenue Retention (NRR) for a portfolio of existing strategic Kaisa customers.Delivering the Kaisa Customer Success Programme to...
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Director of Key Account Engagement
3 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeMentimeter is looking for a seasoned executive to join our team as the Director of Strategic Accounts. In this role, you will be responsible for driving the success, growth, and retention of our largest and most strategic clients in EMEA and globally. You will develop and execute tailored account strategies to drive growth, retention, and customer success...
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Stockholm, Stockholm, Sweden Sambla Sverige Full timeSambla Group is a fintech company with a clear goal – to make loans better for all. We need you, your ambition and your skills on our journey. We have become the fast-growing fintech company that we are today - bridging the gap between borrowers and lenders - thanks to all the 350+ amazing people who work here.Our success is the result of the commitment to...
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Customer Success Director for Nordics
1 week ago
Stockholm, Stockholm, Sweden Benify Full timeAt Benify, we are looking for an experienced leader to join our team as the Customer Success Director for Nordics. As a key member of our leadership team, you will be responsible for driving strategic customer engagement, expanding revenue, and leading a high-performing team within our Nordics enterprise customer portfolio.The role requires a strong...
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Head of EMEA Customer Success Strategy
1 day ago
Stockholm, Stockholm, Sweden Deel Full timeAbout the TeamOur customer success leadership team is dedicated to driving growth, retention, and customer satisfaction across EMEA. As a Director of Customer Success, you will work closely with our executive team and leadership to develop and implement the EMEA customer success strategy, collaborate with internal teams to design and build a robust and...
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Business Development and Retention Associate
7 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the JobThe Business Development and Retention Associate will play a key role in driving business growth through customer success. You will be responsible for developing and executing strategies to enhance customer adoption, retention, and expansion.You will work closely with the Sales, Product, Professional Services, and Marketing teams to ensure...
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Customer Experience Director
4 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeCustomer Success RoleWe're seeking a Senior Customer Success Manager to join our team. In this role, you'll be responsible for driving customer adoption and best practices of our platform and success playbook.Your ResponsibilitiesYou'll work closely with our Head of Customer Success and collaborate with Product and Sales teams to:Understand customer goals...
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B2B Customer Engagement Director
2 weeks ago
Stockholm, Stockholm, Sweden Soundtrack Technologies Sweden AB Full timeJob Title: Digital CSMCompany: Soundtrack Technologies Sweden ABLocation: SwedenJob Type: Full-timeAbout UsWe are a B2B scale-up company providing music streaming services for businesses. Our diverse portfolio ranges from small customers like local cafes to large brands like Joe & the Juice, Toni & Guy and TAG Heuer. We prioritize product-led growth where...
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Director of Customer
2 weeks ago
Stockholm, Stockholm, Sweden Auctionet Full timeJoin Auctionet as Director of Customer & Partner Success Lead & inspire teams, enhance customer experience & drive partner growth in a thriving marketplace. Apply now to shape the futureAuctionet is a marketplace where auction houses from Sweden, the UK, Finland, Spain, Germany, and Denmark sell furniture, art, design items, collectibles, and more. We are...
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Retention Strategy Lead
1 week ago
Stockholm, Stockholm, Sweden Sambla Sverige Full timeYour Role:You will craft, implement, and refine advanced retention strategies, meticulously balancing innovative customer engagement tactics with robust data analysis and segmentation.Your role will require a deep engagement with our Marketing Automation systems to streamline processes and elevate the effectiveness of our communication strategies.Closing...
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Retail Experience Director
10 hours ago
Stockholm, Stockholm, Sweden H&M Group Full timeAbout the RoleThis is a full-time position, requiring 40 hours of work per week. You will report directly to the Head of Retention.Interviews are held continuously, and we encourage applicants to send in their applications by the given deadline.As a Retail Experience Director, you will be responsible for building and maintaining strong relationships with...
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Customer Experience Strategist
3 days ago
Stockholm, Stockholm, Sweden Qbtech AB Full timeAbout UsAt Qbtech, we strive to transform healthcare by providing innovative solutions for ADHD assessment and treatment. Our vision is to empower clinical decision-makers and support patients in understanding their symptoms and treatment options.Job DescriptionWe're seeking a Product Owner to lead the development of our customer journeys, from onboarding to...