Customer Service Leader

3 days ago

Stockholm, Stockholm, Sweden TN Sweden Full time

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At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in Stockholm, SE we're looking for?

Your future role

Take on a new challenge and apply your comprehensive customer service expertise in a new cutting-edge field. You'll work alongside innovative, collaborative, and dedicated teammates while being the customer primary point of contact to supply equipment and spare parts or railway vehicles. You will handle customer enquiries, providing quotation and ensuring their deliveries. As part of a global organization, you will coordinate with internal stakeholders to ensure material deliveries from different sites within Alstom.

We'll look to you for:

  1. Managing the customer relationship and influencing upcoming business opportunities,
  2. Managing the customer portfolio securing the profitability expected by Alstom management, following the governance cycle,
  3. Building successful and long-term relationships with the customer,
  4. Ensuring customer satisfaction and resolving any customer concerns that may arise,
  5. Participating in customer meetings and meetings with other functions procurement and engineering,
  6. Development/Improvement of our offer and processes,
  7. Taking responsibility in a results-driven role, solving complex problems with a customer-oriented mindset,
  8. Embracing inclusivity in an international and multi-cultural environment

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

  1. Degree in Engineering or Business Administration,
  2. Experience or understanding of industry roles and daily interfacing with external stakeholders such as customers and suppliers,
  3. Familiarity with process improvement methodologies,
  4. Excellent organizational skills and time management,
  5. Willingness and drive for continuous improvement,
  6. Team player with a positive attitude,
  7. Strong analytical and interpersonal skills,
  8. Fluent in English and Swedish

Things you'll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

  1. Collaborate with transverse teams and helpful colleagues,
  2. Progress towards becoming a key influencer in the mobility solutions sector,
  3. Utilise our dynamic working environment,
  4. Contribute to innovative projects,
  5. Steer your career in whatever direction you choose across functions and countries,
  6. Benefit from our investment in your development, through award-winning learning,
  7. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Job Type: Experienced

Job Segment: Business Process, Procurement, Supply, Management, Operations

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