Customer Support Specialist

2 weeks ago


Stockholm, Stockholm, Sweden Navigraph Full time
About Navigraph

Navigraph is a leading provider of flight simulation services, offering charts, navigation data, flight planning tools, and training materials to thousands of subscribers worldwide. Our team of experts is dedicated to delivering exceptional customer support and ensuring a seamless user experience.

Job Summary

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our Support Team. As a key member of our team, you will be responsible for providing first-line support to users via email, social media, and our support forum. Your primary goal will be to resolve user inquiries efficiently and effectively, ensuring high customer satisfaction and loyalty.

Key Responsibilities
  • Provide timely and accurate responses to user inquiries via email, social media, and our support forum
  • Assist users with subscription and user account management, reimbursements, pre-purchase questions, and product feedback
  • Collaborate with the Support Team to create and maintain answers to frequently asked questions and policy documents
  • Evaluate the service level and identify areas for improvement
Requirements
  • Fluent in English
  • Strong written communication skills
  • Previous work experience in customer support, hospitality, or sales (desired)
  • Experience with issue tracking systems (desired)
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including health insurance, pension, and paid vacation
  • A gym card and complimentary refreshments
  • Free training and opportunities for conference trips and team activities


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