Nordic Customer Retention Manager

2 days ago


Malmo, Skåne, Sweden Texthelp Full time

About This Role

This is an exciting opportunity to join our Nordic Customer Success team as a Sales and Support Excellence Coordinator. As a key member of our team, you'll be responsible for driving customer success and growth across the region.

Your Key Responsibilities

  • DRIVE CUSTOMER SUCCESS: Nurture and grow existing customer relationships, building trust and becoming a trusted advisor.
  • MAXIMIZE CUSTOMER VALUE: Identify opportunities to upsell and cross-sell our solutions, ensuring customers get the most out of our products.
  • CREATE SEAMLESS ONBOARDING EXPERIENCES: Develop and execute customized onboarding plans, ensuring new customers quickly understand our products and achieve their goals.
  • DELIVER TRAINING AND SUPPORT: Create engaging training materials, including webinars and user videos, to help customers get the most out of our solutions.
  • RESOLVE CUSTOMER CONCERNS: Address customer concerns and resolve issues promptly and effectively, ensuring satisfaction and loyalty.


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