Customer Service Advocate

3 days ago


Malmo, Skåne, Sweden Descartes Systems Group Full time
Descartes Systems Group Overview

Descartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our company helps businesses around the world to optimize their operations, improve efficiency, and reduce costs.

About the Job

We are seeking an experienced Customer Service Advocate to join our team. As a key member of our Client Services and Support Organization, you will provide 1st and 2nd line IT support to our Nordic and EMEA-based customers.

Main Responsibilities
  • Handle and follow up on application software issues or requests from customers.
  • Maintain all customer contact and calling information within an existing database.
  • Proactively keep customers informed regarding the status of their solution.
  • Liaise with other parts of the organization to secure timely resolution on all support cases.
Required Skills and Qualifications

You have a university or college degree, experience in transport management, and/or a background in IT support. Preferably, your expertise is in customer support, forwarding, transport management, and/or customs. We believe you have analytical and problem-solving skills and a focus on customer satisfaction. You possess a structured way of working. Excellent verbal and written communication skills in English are required.

Benefits

We offer a competitive compensation package, great benefits, remote work options, and opportunities for professional growth and development. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We prioritize work-life balance and foster an environment that encourages collaboration, innovation, and continuous learning.



  • Malmo, Skåne, Sweden Texthelp Full time

    Our GoalWe aim to lead the world in Neurotechnology software, helping individuals with diverse learning needs achieve their full potential. As a Senior Account Growth Specialist, you'll play a crucial role in driving customer success and growth across the Nordics.Your Key ResponsibilitiesBUILD STRONG CUSTOMER RELATIONSHIPS: Nurture and grow existing...


  • Malmo, Skåne, Sweden Eletive AB Full time

    About the RoleWe're seeking a highly motivated and results-driven Customer Success Manager to join our growing Customer Experience department. As a key member of our team, you'll be responsible for driving customer success, identifying growth opportunities, and providing exceptional support.Your primary focus will be on guiding customers through onboarding,...


  • Malmo, Skåne, Sweden Eletive Full time

    Eletive is seeking a Customer Success Professional to join our growing team. As a key member of our Customer Experience department, you will be instrumental in keeping our customers happy and ensuring they maximize the value of our platform.About the Role:You will guide customers through onboarding and help them achieve value quickly and effectively with...


  • Malmo, Skåne, Sweden Swedish Nutra AB Full time

    About Us:Swedish Nutra is a Malmö-based family company and a leading provider of premium liquid vitamins and nutritional supplements. We are a growing company with distribution all over the world. We offer a warm and pleasant work environment and care that each individual thrives. Swedish Nutra offers an enterprising environment with good opportunities to...


  • Malmo, Skåne, Sweden Cessna Aircraft Company Full time

    About the RoleThis is an exciting opportunity to join a dynamic and growing organization as a Senior Aftermarket Manager.The successful candidate will have a strong track record of delivering results in a fast-paced environment, excellent leadership and communication skills, and the ability to think strategically and drive business growth.The role offers a...


  • Malmo, Skåne, Sweden Apple Inc. Full time

    As a key member of our team, you'll be responsible for leading complex software engineering work, organizing skilled engineers, and delivering the next generation of display and navigation services for Apple Maps.About Our TeamThe Apple Maps Services team develops cutting-edge guidance products to constantly improve the navigation experience and help...


  • Malmo, Skåne, Sweden Apple Inc. Full time

    At Apple Inc., we're looking for a skilled lead software engineer to join our team as the Senior Software Engineering Manager for our Maps Services. As a member of our team, you'll be responsible for leading complex software engineering work, organizing skilled engineers, and delivering the next generation of display and navigation services for Apple...


  • Malmo, Skåne, Sweden Stryker Group Full time

    Job SummaryStryker Group is seeking a highly skilled Senior Service Technician to join our team. As a Senior Service Technician, you will be responsible for providing technical support and maintenance services to our customers in Sweden. You will be the primary point of contact for all technical issues and will be responsible for ensuring that all service...


  • Malmo, Skåne, Sweden Apple Inc. Full time

    As a software architect at Apple Inc., you'll have the opportunity to work on cutting-edge guidance products that improve the navigation experience for hundreds of millions of people around the world.We're looking for an experienced software engineer who can lead complex software engineering work, organize skilled engineers, and deliver the next generation...


  • Malmo, Skåne, Sweden Columbus Sverige Full time

    Skill Development & GrowthWe are committed to fostering an environment where our employees can grow professionally and personally. Our job as Customer Engagement Strategist offers numerous opportunities for skill development and career advancement.Main ResponsibilitiesCraft and execute customized engagement strategies that drive customer loyalty and...

  • IT Service Manager

    5 days ago


    Malmo, Skåne, Sweden Resurs Bank AB Full time

    Do you have a passion for driving efficiency and ensuring high-quality service delivery? We are looking for a proactive IT Service Manager to lead and develop our services within Windows Server Operations and Data Centers. In this role, you will work closely with external partners and vendors, ensure services are delivered according to agreed levels, and...


  • Malmo, Skåne, Sweden Eletive Full time

    We're looking for an Employee Advocacy Specialist to join our Customer Success team at Eletive. As a key contributor, you will help our customers increase well-being and engagement through our intelligent People Success Platform.About the Position:You will guide customers through onboarding and help them achieve value quickly and effectively with Eletive.You...


  • Malmo, Skåne, Sweden Brainlab Full time

    Job OverviewWe are seeking a skilled Customer Support Engineer to join our team at Brainlab.The successful candidate will provide after-sales service for our radiotherapy and radiosurgery systems, including diagnosis tasks as well as service, maintenance, repairs, and network integrations.This role requires excellent communication skills, both written and...


  • Malmo, Skåne, Sweden Eletive Full time

    Eletive is committed to creating a workplace where everyone can do their best work and enjoy a supportive, dynamic environment. We're seeking a Workplace Well-being Consultant to join our Customer Success team.About the Job:You will work closely with our customers to understand their needs and provide guidance on how to achieve value from our People Success...


  • Malmo, Skåne, Sweden Eletive Full time

    Eletive is on a mission to create workplaces where people thrive. As an Eletive Engagement Expert, you will play a key role in helping our customers increase well-being and engagement through our intelligent People Success Platform.Key Responsibilities:Guide customers through onboarding and help them achieve value quickly and effectively with Eletive.Act as...


  • Malmo, Skåne, Sweden Brainlab Full time

    About the RoleAs a Technical Field Service Specialist at Brainlab, you will play a crucial role in ensuring the smooth operation of our radiotherapy and radiosurgery systems.Your primary responsibilities will include providing technical support to customers, installing systems, integrating complex software solutions, and conducting routine calibrations and...


  • Malmo, Skåne, Sweden Tietoevry Full time

    About Tietoevry Tech ServicesTietoevry Tech Services is uniquely positioned to drive enterprise-wide digital transformation and modernize and develop our customers' processes, applications, and infrastructure.What We Offer:To work with international, business-critical solutions and with various customers who are leaders in their respective industries.To use...


  • Malmo, Skåne, Sweden Axiom Software Solutions Limited Full time

    Axiom Software Solutions Limited is Seeking:An experienced Senior Content Designer to lead and direct UX copy and content creation.Responsibilities:Craft compelling UX copy for digital customers, inspiring, informing, and guiding them throughout their digital experience.Partner with other digital content experts to drive new strategies and...


  • Malmo, Skåne, Sweden Alfa Laval Full time

    About Alfa LavalWe're a global leader in heat transfer, separation, and fluid handling solutions. Our mission is to drive sustainable progress by providing innovative products and services that improve the performance of our customers' operations.Our business is built on a foundation of trust, reliability, and integrity. We strive to be a trusted partner for...


  • Malmo, Skåne, Sweden Mercedes-Benz Sverige AB Full time

    Company OverviewMercedes-Benz Finans Sweden AB is a leading provider of financial services for both B2B and B2C customers. Our mission is to inspire our customers with best-in-class mobility services. We offer a wide range of benefits, such as 'birthday day-off', pension & insurances, a benefits portal, and flexible working hours.Job DescriptionWe are...