
Customer Service Advocate
3 days ago
Descartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our company helps businesses around the world to optimize their operations, improve efficiency, and reduce costs.
About the JobWe are seeking an experienced Customer Service Advocate to join our team. As a key member of our Client Services and Support Organization, you will provide 1st and 2nd line IT support to our Nordic and EMEA-based customers.
Main Responsibilities- Handle and follow up on application software issues or requests from customers.
- Maintain all customer contact and calling information within an existing database.
- Proactively keep customers informed regarding the status of their solution.
- Liaise with other parts of the organization to secure timely resolution on all support cases.
You have a university or college degree, experience in transport management, and/or a background in IT support. Preferably, your expertise is in customer support, forwarding, transport management, and/or customs. We believe you have analytical and problem-solving skills and a focus on customer satisfaction. You possess a structured way of working. Excellent verbal and written communication skills in English are required.
BenefitsWe offer a competitive compensation package, great benefits, remote work options, and opportunities for professional growth and development. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We prioritize work-life balance and foster an environment that encourages collaboration, innovation, and continuous learning.
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