Senior Service Technician

7 days ago


Malmo, Skåne, Sweden Stryker Group Full time
Job Summary
Stryker Group is seeking a highly skilled Senior Service Technician to join our team. As a Senior Service Technician, you will be responsible for providing technical support and maintenance services to our customers in Sweden. You will be the primary point of contact for all technical issues and will be responsible for ensuring that all service activities are completed efficiently and effectively.

Responsibilities
* Provide technical support and maintenance services to customers in Sweden
* Troubleshoot and repair electronic and mechanical products
* Complete annual checks and calibration according to MDR on customer sites
* Utilize software and technological tools to maintain proper records and access technical information
* Assist the regulatory affairs department/customer to action product recalls, field safety notices, and field action notices
* Fulfill service contracts with planned maintenance
* Support the installation of Stryker systems on customer sites
* Perform software and hardware upgrades
* Efficiently and thoroughly document service activities for internal and external reference
* Ensure traceability of all field-based Stryker products through reporting tools
* Provide technical support to internal and external customers

Requirements
* Educational background in at least one of the following disciplines: Electrical, Electronic, Telecommunications, Mechanical, or Software
* Fluency in both spoken and written Swedish (technical and medical)
* Good level of English to understand training and manuals, in writing and speaking
* Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
* Full Driver's license
* Ability to build relationships with internal and external customers to drive brand loyalty

Preferred Qualifications
* Previous experience in a related field, ideally in a hospital, pre-hospital, or medical environment

About Us
Stryker Group is a leading manufacturer of medical devices and equipment. We are committed to delivering high-quality products and services to our customers. As a member of our team, you will have the opportunity to work with a talented group of individuals who share your passion for innovation and excellence.

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