Service Desk Team Lead

7 days ago


Malmo, Skåne, Sweden Resurs Bank Full time
Job Description

As a key member of our Resurs Bank team, you will play a vital role in ensuring smooth operations while driving continuous improvements. This position is ideal for a structured and confident leader who thrives in fast-paced environments and has a strong ability to coordinate tasks.

Responsibilities include:

  1. Leading a team of six IT Service Desk Technicians
  2. Structuring daily work and facilitating stand-up meetings
  3. Planning schedules and handling escalations
  4. Ensuring adherence to SLAs and internal routines
  5. Acting as Incident Manager on a rotating schedule

Key qualifications include minimum 5 years of experience in IT Service Desk or IT Support, at least 1 year of leadership experience, and fluency in English.



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