
Customer Success Professional
22 hours ago
Eletive is seeking a Customer Success Professional to join our growing team. As a key member of our Customer Experience department, you will be instrumental in keeping our customers happy and ensuring they maximize the value of our platform.
About the Role:- You will guide customers through onboarding and help them achieve value quickly and effectively with Eletive.
- You will act as the primary point of contact, advocating for customer needs and providing feedback to internal teams.
- You will conduct regular health checks and strategic planning to evaluate progress, offer recommendations, and proactively address churn risks.
- You will partner with Product and Account Management teams to align on customer needs and identify growth opportunities.
- You will maintain accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality.
- You will stay updated on Eletive products and best practices while sharing insights across the team.
The ideal candidate has:
- A BA/BS degree in a related relevant field.
- 2+ years of hands-on experience in a similar role.
- Excellent communication skills, a service-minded attitude, and a passion for maintaining and developing meaningful customer relationships.
- You are conscientious as a person and detail-oriented in your work.
- You are comfortable with having many ongoing simultaneous projects, as well as solution-focused and ready to tackle the customer's problems.
- You see yourself as a responsive individual and are comfortable with giving and receiving feedback.
- You are a true team player who is enthusiastic about contributing to a thriving work-environment.
- You write and speak fluent Dutch and English.
- You are aligned with our Core Values:
- We Grow Together: You value teamwork and helping others succeed.
- We Innovate and Iterate: You embrace creativity and continuous improvement.
- We Lead Ourselves: You take ownership and responsibility for your work.
Having a background in HR is considered a plus, as our platform is designed to enhance well-being and engagement in organizations.
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