Customer Success Advocate

2 days ago


Malmo, Skåne, Sweden Texthelp Full time

Our Goal

We aim to lead the world in Neurotechnology software, helping individuals with diverse learning needs achieve their full potential. As a Senior Account Growth Specialist, you'll play a crucial role in driving customer success and growth across the Nordics.

Your Key Responsibilities

  • BUILD STRONG CUSTOMER RELATIONSHIPS: Nurture and grow existing accounts, becoming a trusted advisor and advocate for our customers.
  • MAXIMIZE CUSTOMER VALUE: Identify opportunities to upsell and cross-sell our solutions, ensuring customers get the most out of our products.
  • CREATE SEAMLESS ONBOARDING EXPERIENCES: Develop and execute customized onboarding plans, ensuring new customers quickly understand our products and achieve their goals.
  • DELIVER TRAINING AND SUPPORT: Create engaging training materials, including webinars and user videos, to help customers get the most out of our solutions.
  • RESOLVE CUSTOMER CONCERNS: Address customer concerns and resolve issues promptly and effectively, ensuring satisfaction and loyalty.


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