
Customer Support
4 days ago
Lavendla söker omgående förstärkning till vårt Support Team på Sveavägen i Stockholm för ett vikariat på sex månader, för att täcka upp under en kollegas frånvaro.
Att hjälpa våra kunder och rådgivares i deras dagliga utmaningar är en stor del av din roll. Men också ditt bidrag till Lavendlas övergripande vision, att Göra det svåra lättare. För att uppnå det är vårt Support Team bemannat med exceptionella människor. Som gör skillnad. På riktigt.
Vi söker dig som:
- Har tidigare erfarenhet från support/kundtjänst
- Är van att jobba med flera verktyg/kanaler samtidigt (telefon, e-post, chatt)
- Är lika bra på att representera i telefon och skrift som öga mot öga
- Har förmågan att skapa förtroende och hjälpa kunden vidare
- Har energi och en förkärlek för problemlösning i högt tempo
- Är en van datoranvändare med förmåga att hantera digitala verktyg - detta går inte att kompromissa på
- Pratar och skriver obehindrat svenska och engelska
- Meriterande om du arbetat inom våra områden juridik, begravning eller terapi
- Tidigare jobbat med Intercom och/eller Wordpress
Dina arbetsuppgifter:
- Du är vårt ansikte utåt och tar emot första kontakten med våra kunder.
- Du är matchmakern som snabbt ser behovet och kopplar ihop kunden med rätt rådgivare.
- Du är klippan i stormen för våra rådgivare i deras dagliga arbete, och hjälper dem på våra olika plattformar.
- Tillsammans med vårt Support Team skapar du en kundupplevelse i världsklass och strävar alltid efter att överträffa förväntningarna.
Passar beskrivningen in på dig? Vänta inte med att skicka in din ansökan
Om Lavendla Lavendla är ett nytänkande företag med stark entreprenörsanda. Allt vi gör genomsyras av vår vilja att Göra det svåra lättare. Vår plattform är stöd för över 250 frilansande begravningsrådgivare, jurister och terapeuter runt om i landet. En plattform som förmedlar nya kunduppdrag och hanterar administrationen kring begravning, juridik och terapi. Vi är branschens mest snabbväxande företag, och sätter ramarna för framtidens erbjudande inom personliga rådgivningstjänster.
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