Customer Support Specialist
1 day ago
We are an innovative tech company, and our workforce management solutions make scheduling and time reporting smoother for millions of users worldwide.
About the roleAs a First Line Customer Support Advisor, you will be the primary point of contact for customers who speak English or German. You will handle incoming inquiries, solve customers' technical questions, and provide consistent and efficient support to our customer base.
Responsibilities- Providing first-line technical support via phone and email
- Using troubleshooting experience and available resources to resolve customer issues
- Reporting on and following up on any defects found
- Escalating issues to R&D when necessary
- Developing strong relationships with internal departments
All candidates need to be fluent in both German and English.
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