Guest Services Host

2 days ago

Stockholm, Sweden CBRE GWS Sweden AB Full time

We are growing our Hospitality team based out of our client's Global head office just north of Stockholm and are now looking for a Guest service Host with experience in Front office at either luxury hotel or high-end corporate hospitality. If you have Front of House experience from luxury or high-end hotels or experience led corporate receptions this role might be for you

As a Guest Services Host you will be responsible for providing welcome and concierge services in a front-of-house environment including but not limited to greeting visitors in a warm and welcoming manner, answering, and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.

Profile

* Passionate in offering an extraordinary and excellent customer experience, and will have an ability to inspire others their vision for quality and anticipating customer's needs
* Previous management experience in the Hospitality industry, preferably within luxury hotels, high end corporate hospitality within Front of House, Reception or Front Office
* Positive attitude and takes pride in delivering high quality services, while inspiring your team to anticipate our client's needs and creating memorable moments
* Excellent knowledge of Swedish and English (additional languages advantageous), both spoken and written. Good computer skills and knowledge of the MS Office package are essential.
* Good at prioritizing and solution-oriented, with excellent time management and engaging communication skills with a digital first mindset

Essential Duties and Responsibilities

* Welcomes guests and visitors, making sure they reach their meetings and workplace in a warm and professional manner
* Responsible for responding promptly with accurate and thorough information according to guest needs and queries
* Offer assistance and help with requests for transportation, restaurant bookings and accommodation
* Assist employees from other locations and consultants with access to the office.
* Issue visitor passes and validate guest parking
* Help guests with luggage storage on arrival and departure from site
* Office wayfinding: provides visitors with information to navigate the building including pointing out nearest amenities and fire exits by showing or walking the guest to their destination
* Communicate and build relationships with employees in the building, especially those that often act as hosts to guests and visitors
* Answers telephone in friendly, professional manner
* Help track visitors and assist with reporting
* Continually maintain the appearance of reception/lobby area, conference rooms and other common areas
* Serve as point-of-contact and/or extension of the facilities team as representative of the Experience team.
* Request building and housekeeping services as needed
* Arrange equipment service as needed
* Support with tasks within the Hospitality Team and assist other CBRE teams operating within the client space
* Follow security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures

Communication Skills

* Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
* Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
* Thrives in environments where meeting and engaging with new people is their main duty.
* Warm and engaging demeanor. Can assess circumstances, empathize and offer help.
* Utilizes high attention to detail and strong interpersonal skills
* Positive attitude and a strong sense of urgency in resolving any issues that may arise
* Reasoning Ability
* Ability to understand and carry out general instructions in standard situations
* Good at solving problems and work proactively
* Able to analyze situations and act accordingly

Vi erbjuder en omväxlande tjänst med utvecklingsmöjligheter. Hos oss får du vara med på den spännande tillväxtresa och förändringsprocess som företaget för närvarande genomgår. Du kommer att omfattas av vår tjänstepension, våra friskvårdsförmåner och vår Benify-portal mm.
Tjänsten är på 100% och tillsvidare med placering i Kista.
Känns denna roll intressant, ansöka redan idag Vi arbetar löpande med vårt urval och tjänsten kan därför komma att tillsättas innan sista ansökningsdag.
Vid frågor angående tjänsten vänligen kontakta rekryterande chef: Vktoria Zetterstrand, tel 0761278845

CBRE är världens största kommersiella fastighets- och investeringsföretag. På CBRE är vår passion att leverera marknadsledande fastighetsrelaterade tjänster som bidrar till våra kunders framgång Våra ca 105 000 anställda hjälper investerare, fastighetsägare och hyresgäster över hela världen och omsatte 2023 över 30 miljarder dollar. CBRE Global Workplace Solutions (GWS) är ett affärsområde inom CBRE som levererar integrerade tjänster inom fastighetsservice, projekt och rådgivning.

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