Customer Product Support Specialist

2 weeks ago

Västerås, Västmanland, Sweden ABB AB Full time
At ABB, we are dedicated to addressing global challenges

Our core values:

care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

That's our story. Make it your story.

Your role and responsibilities


As a Product Support Specialist within the customer product support team, you will be a key player in defining and resolving customer-experienced problems on the global installed base of ABB Robotics products, specifically Controllers and/or Software.

Working closely with the team and R&D, you will contribute to the development of new solutions and support our customers.

This is your chance to join a truly unique journey ahead.


In this role you will join our global 3rd line product support team, which provides local ABB offices and customers; Worldwide; with technical information, analysis and solutions to maximize the usage of our great products.


Here are examples of responsibilities:

  • Address and find solutions for our customers' Controller and Software issues to keep their production running smoothly.
  • Identify and follow up on all activities needed to support customer requests.
  • Collaborate with local ABB units to ensure a superior customer experience.
  • Be the link and enabler between ABB Robotics R&D and our local ABB teams and endcustomers.
Qualifications for the role

  • Several years of experience working with production engineering, R&D, field service or similar, with a background working with hardware or software, preferably within the area of Robotics/Automation.
  • Experience within electronics/electromechanical systems.
  • Skills and experience in systematic issue resolution (Six Sigma certification or similar is meritorious).
  • Good social skills and the ability to build strong global relations.
  • Having a forward thinking and a solutionsoriented mindset is key to be successful in this role.
  • Good knowledge of ABB Robotics programming language RAPID or similar.
  • Fluency in English (both written and spoken). Knowledge of other languages such as Swedish, German, or Chinese is meritorious.
More about us

ABB Robotics develops, manufactures and markets robots and associated control systems, software, arc welding products, tracks and motor packages.

A clear focus on automated solutions helps manufacturers improve productivity, product quality and safety in the work environment through automation.

The robots and robotics are sold via local ABB companies, as well as via independent systems integrators and OEM companies.


Are you passionate about solving technical challenges and providing exceptional customer support? Join ABB Robotics as a Product Support Specialist and be a key player in our global team.

You'll collaborate closely with a dynamic R&D team and local ABB units, working in an innovative and supportive environment.

This role offers you the chance to make a real impact while enjoying a positive team culture and exciting journey in the world of robotics.

Apply now to be part of our mission to deliver excellence in customer support

Recruiting Manager Karl Forslin, , will answer your questions about the position

Union representatives:
Swedish Association of Graduate EngineersNicolin Ahlqvist, ; Leaders: Lenny Larsson, ; Unionen: Roger L

Gustavsson, Talent Partner:
Johannes Westermark Hester.

We value people from different backgrounds.

Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

#MyABBStory

Apply at the latest by 17th July 2024.

Please note that we will not be able to do any screening during the summer vacation period, expect first feedback in the middle to end of July.


Please note that, to be eligible for employment at ABB AB, you will need to pass our pre-employment screening steps.

This includes a reference check, a health- and drug test and could also include a background check.

We kindly decline any direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements.

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