Line Manager for IT Support- PLM Application, Applications Tolls and LCM team

2 weeks ago

Västerås, Västmanland, Sweden Hitachi Vantara Corporation Full time

Description

To IT team, suppported engineering area, in tools & application we are lokking for

Line Manager fot IT Support - PLM Application, Applications Tolls and LCM team

Succefull canadidate will manage team responsible for incidents, cooperation with internal/external stakeholder, supporting new implementtaion/ roll out IT inivtiativies.

Your responsibilities:

  • Leading the support team, responsible for global application support and trainingin the PLM Area.
  • The team is responsible for the life cycle of incidents including communication, investigation, resolution and documentation as well as prioritization of new demand requests.
  • To manage SLAs with internal and external 3rd party vendors and enable efficient reporting of ITIL-based metrics that drive process improvements across the team and organization.
  • To establish and maintain relationship of trust with Business customers to understand priorities and impact while tracking the progress of production issues to ensure a timely resolution and communication of progress.
  • You will be working with Business Partners, IT Partners, Vendors, Development and Operations teams and your Support Team to provide a problem free production environment.
  • Quality assurance of new development project capabilities in production including training by working tight together with the operations and development teams.
  • Implement company global vision on department level in accordance with business targets.
  • Define annual strategies, budget and development plans.
  • Promote the work with Health and Safety.
  • Continually follow-up and improve processes, policies and procedures.
  • Building and developing the team and the individuals in it by managing employee training and development initiatives, as well as providing strategic direction, leadership, and coordination of the function.
  • Providing insight and managing priorities for the team while ensuring activities performance and quality goals.
  • Taking a proactive approach and actively participate in recruiting activities.
  • Planning for project staffing and adjusting it according to business needs, as well as planning for both short-term and more strategic long-term changes in the team structure.
  • Managing employee relations, developing, and executing employee engagement initiatives to foster a sense of community among employees.
  • Partnering with the management team to develop, improve, and implement strategic people management initiatives and ensuring processes are in place to capture and share best practices and operational experiences.
  • Collaborate cross-functional with other teams to ensure implementations meets customer requirements.
  • Planning and driving team meetings and technical meetings.

Your background

  • You have documented experience working with system/application support and have a good understanding of IT operations and Product Lifecycle Management practices. You have experience with CAD systems (Mechanical/Electrical/plant/Civil) and complex Product Lifecycle Management Systems, especially Teamcenter applications related to Engineering.
  • Experience as a people manager, or other relevant leadership experience with personnel responsibility.
  • Knowledge of computer systems, security, network and systems administration, databases and data storage systems.
  • Experience in Agile project management methodologies.
  • Other experience in relevant area such as talent management, employee relations, human re-sources, team leading, company founding, start-up or scale-up, business administration, change management, process development, organizational management, staffing, business development, performance management, and/or similar.
  • You have strong communication, social, and interpersonal skills, with the ability to build strong relation-ships with employees and management.
  • Fluency in English, fluency in Swedish is qualifying.
  • You are ITIL certified and have a Good Knowledge of DevOps best practices.

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