Director of Customer Programs
2 weeks ago
We are looking for a dedicated and driven Director of Customer Programs to join us in our mission to contribute to a greener future. The role is part of Customer Project Management team, which is based across the different Northvolt sites. By joining us, you will be a key player in driving our customer projects and programs, to successfully develop, industrialize, and launch the batteries in close collaboration with our customers.
About the job:
The Director of Customer Programs holds an important leadership position within our Customer Project Management team. You will lead a set of projects and programs delivering to some of our largest automotive customers. The programs follow our products throughout the entire life cycle, from the opening of a customer opportunity, until the end of production. You will lead and guide a team of Project and Program managers and oversee a portfolio of projects for dedicated customers. The project managers drive cross-functional teams that develop industrialize, ramp up, and maintain all automotive products, in very close relationships with our customers. In a scaling and fast-developing company, the challenge is equally great to manage our customers and keep up with the internal operational development.
About the team:
The diverse and highly motivated team of Customer project/program managers is based out of different locations in Northvolt. They are closely working with the customers and the main operational functions to ensure successful development, industrialization, and ramp-up of our products from project initiation to closing.
Key responsibilities include but are not limited to:
- Oversee a diverse and international team of Customer Project and Program Managers.
- Lead and develop the Customer Program Team and ensure continuous improvement in our execution processes.
- Cultivate a multicultural environment that fosters teamwork, innovation, and continuous learning.
- Ensure a successful development and delivery of our products from project initiation to closing
- Product management including driving a product roadmap on relevant cell formats, in line with the customer and market expectations.
- Collaborate with other department heads to ensure alignment and progress of our customer programs across the organization.
- Engage in high-level management discussions both internally and with customers, establishing an escalation step and matching customer hierarchies.
- Customer stakeholder management and relation-building with key customer interfaces.
- Develop and execute project management strategies in line with the company's long-term goals
- Make strategic decisions and priorities to meet project goals and organizational objectives.
- Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness and impact of customer projects and programs.
The person we are looking for is driven, process-oriented, and structured. You thrive by leading others and working towards common goals. You are used to a fast-paced work environment and have excellent communication skills. Qualities that we cherish are flexibility, a sense of quality, friendliness, motivation to take on new challenges, grit, and a sense of humor. You will need to travel to our customers and to our sites on a regular basis.
Northvolt is an equal opportunity employer. We're a diverse group of individuals, united by a common mission, who recognize that while our actions as individuals have a role to play in driving Northvolt toward its goals, we always seek to move forward as a team. We offer you an open and welcoming atmosphere where we win as a team – and fail as a team. Northvolt is growing at the speed of light and we are a strong believer in internal career development.
Apply with CV in English or your complete LinkedIn profile.
Full-time employment, fixed salary.
The planned starting date is 1st August 2024, or a.s.a.p
Please note that any applications submitted via email or direct messaging will not be considered.
We believe that you have:
- A degree in engineering
- 10+ years of working experience, preferably in the battery or automotive industry
- Leadership skills in an international and multicultural environment
- Management experience of leading teams by objectives.
- Curious, commercial, and technically minded with an entrepreneurial spirit
- Confidence and ability to build strong and challenging working relations
- Proven track record in project management
- Excellent English written and oral skills
Bonus points for:
- International work experience
- Flexibility regarding the location
- Understanding of Automotive OEMs and their supply chain management.
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