Operations Director Sweden Stockholm, Sweden
2 weeks ago
About us
In 2022, Instabee was founded after combining Instabox and Budbee - two leading last-mile delivery companies with three consumer-facing brands - Budbee, Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Alwayswithour people, the merchants and our consumers at the heart of everything we do.
We're fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans to stop anytime soon. As we continue to expand our product offering to new merchants and geographic regions, our logistical network and operations are getting increasingly complex.
About the role
As the Operations Director Sweden, you will lead and inspire our operations in Sweden, encompassing strategic development, performance management, best practices, and processes. Through your leadership, you'll ensure that daily operations run efficiently and with exceptional quality, fostering a cohesive and high-performing team.
In this role, your tasks will include, but are not limited to:
Leading teams through regional managers and site managers within 30+ terminals and hubs.
Ensuring the efficiency and quality of merchant pickup, linehaul, last-mile delivery, routing, and courier engagement.
Managing a fleet of 250+ vehicles.
Overseeing the operations team of around 600+ people
Manage and develop Customer service and Merchant support
Developing processes for essential functions and adapting overall guidelines for Sweden, often in collaboration with Product and Tech.
Holding budget responsibility for all operational costs in the Swedish market.
Collaborating closely with other functions, including commercial, product/tech, and global business units for home & box product offerings.
About you
We believe you are analytical, business-savvy, confident, pragmatic, and driven by a large amount of grit and determination. You have a burning desire to improve the e-commerce industry and combine your solid personal traits with a strong will to lead and inspire. Thriving in a complex growth environment, you possess excellent cooperation skills and are highly adaptable, capable of switching between long-term strategic initiatives and rapid actions as needed.
Qualifications
-A university degree in a relevant field (e.g., Business Administration, Engineering)
-Early career experience with 2-3 years in management consulting or equivalent experience.
5+ years of experience in an operations leadership role, particularly in a blue-collar - environment with 50+ staff.
Experience in a fast-paced industry and/or tech company.
Data-driven and analytical.
Detail-oriented and highly organized.
Passionate about coaching people and providing excellent service.
Good commercial understanding and high work capacity—able to "get things done."
Excellent English communication skills (written and spoken).
If this is you, we really can't wait to meet you
What we offer
You will take on one of the most exciting roles at one of Sweden's fastest-growing companies. You will be at the core of our daily business, playing an instrumental role in propelling us to the next level. You will inherit a sophisticated logistics operation that processed 30 million parcels last year—one of the most envied operations in the Nordics. However, countless strategic opportunities await your leadership to build a great function for the long term.
Beyond the work itself, you will be surrounded by smart, driven people daily. The responsibility you'll be given, the centrally located office, the competitive compensation package, and other benefits are just a few of the perks you'll enjoy. We'll get into more details as we move forward, but for now, just submit your application, and let's take the next step together. We literally cannot wait to have you on board.
This recruitment process consists of personality tests via Alva Labs and background checks as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes in Sweden.
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