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Danish Speaking Customer Service Representative

4 months ago

Gothenburg, Västra Götaland, Sweden Sitel Corp. Full time

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Danish Speaking Customer Service Representative

Location:

Gothenburg, SE

Category: Customer Service

Required Language
Danish

Employment Type
Full time

Contract Type
Permanent

Description

Samsung supportmedarbejder til Göteborg

Kan du yde en god kundeservice og agere problemløser? Kan du lide at arbejde i et travlt, men spændende miljø på et ungt og dynamisk team? Så er det dig, vi mangler.
Lige nu udvider vi vores personale hos Foundever til varetagelsen af kundesupport på vegne af Samsung.

Hvad søger vi?

  • Du skal være effektiv og kundeminded.
  • Du skal have en positiv attitude omkring problemløsning og hjælpe med at opretholde den høje. standard af service som Samsung forventer.
  • Du skal kunne tage ansvar for dit eget arbejde og samtidig indgå i tæt samarbejde med hele det danske team omkring de fælles mål, som skal opnås.
  • Du skal være omstillingsparat.
  • Skrive og tale dansk på højt niveau (C1-C2)
  • Du skal være punktlig og stabil.

Derudover er det et plus hvis du er/kan/har:

  • Kan skrive og tale engelsk (meget af vores materiale, samt værktøjer er på engelsk).
  • Har erfaring indenfor kundeservice eller evt. call center.
  • Er god til at indgå i team-arbejde med fælles mål.

Hvis du kan genkende dig selv i et eller flere af kriterierne, så er du helt sikkert en person, som vi er interesserede i at snakke med

Vi tilbyder

  • En 40 timers stilling
  • Individuel udviklingsplan med gode karrieremuligheder.
  • Personlig og professionel udvikling, samt optræning i produktgrupper.
  • Attraktivt arbejdsmiljø med gode kollegaer
  • Medarbejderrabat på Samsung produkter
  • Fast månedsløn, fritvalgskonto samt mulighed for optjening af bonus

Arbejdet er rettet direkte mod Samsungs danske privatkunder, men du vil selvfølgelig indgå som en del af hele Samsungs Nordiske supportteam.

Arbejdet som vi tilbyder, består hovedsageligt i at besvare spørgsmål af teknisk karakter samt teknisk fejlsøgning. Dette kommer til at foregå primært via telefon, men også via e-mail, chat og sociale medier på forskellige platforme.

Job Segment: Call Center Representative, Customer Service Representative, Call Center, Customer Service

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