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CRM Specialist

4 months ago

Gothenburg, Västra Götaland, Sweden NA-KD Full time
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Together with our customers, we make NA-KD the top-of-mind fashion brand. We inspire and make women feel confident by providing them with the latest fashion, easily accessible and fit for the future.

Join us at NA-KD and shape the future of our CRM channel

Are you passionate about CRM and eager to join a diverse team on an exciting journey? We invite you to become a key player in shaping our CRM strategies and enhancing our customer communication. As a CRM Specialist, you'll have the opportunity to influence one of our most vital channels, driving the customer journey and contributing to our dynamic growth.

We are looking for an individual who thrives in a fast-paced environment and excels at multitasking without losing attention to detail. The ideal candidate is agile and flexible, capable of adapting quickly while maintaining a focus on long-term goals. In this role, you will be reporting to Head of Sales.

Key Responsibilities

  • Set the CRM strategy both for campaign newsletters as well as newsletter flows
  • Set a customer segmentation strategy where focus is to maximize the customer experience
  • Set strategies for Customer Lifetime Value and specific market approach
  • Set the CRM Campaign Manager plan on a yearly, weekly and daily level
  • Present relevant KPI's regarding the CRM channel on a weekly, monthly, quarterly and yearly basis
  • Manage the newsletter translation process (we work with 6 different languages)
  • Create and assign tasks to design and copywriting teams based on weekly communication plan
  • Work closely with design and copywriting teams to coordinate the newsletter content
  • A/B Testing email campaigns for continuous improvement
  • Coordinate projects and ensure timelines are met across organizations including marketing, design, analytics and external partners

Your Past & Your Skills

  • Degree in marketing or communications and 3 years of relevant work experience
  • Knowledge in building customer loyalty and long term retention
  • Familiar with CRM and email marketing platforms
  • High level of attention to detail in preparation of newsletters
  • Ability to successfully multitask and deliver high quality work in a fast paced environment
  • Ability to work both independently and as part of a team
  • A strong team spirit and a desire to contribute to the team's success

What We Offer

  • Global environment
  • Personal and professional development
  • Freedom to add value/make a difference
  • Hybrid Remote policy
  • A number of voluntary benefits

Interested in learning more about NA-KD, our culture, colleagues, and benefits? Visit our career site

Does this sound like an opportunity for you?

To submit your application, simply click the "Apply for this job" button below. Please provide your full application in English, including your CV and responses to a few background questions.

We encourage early applications as we follow a continuous selection process. This means we may close the recruitment before the final application day. Don't hesitate to submit your application promptly – we look forward to hearing from you

Application deadline:

Start Date: ASAP

Location: This position is based in Gothenburg, Sweden and you will be expected to work from our office during office days.

About NA-KD

Working for NA-KD is not just another step in your career. It is a leap into the unknown. A new adventure that can take you anywhere. Because just like you, we're on a journey to bigger and better things. We are constantly evolving and improving. For you, this means that no day is the same as the one before. But also, that there will be endless opportunities to take charge of your future and build the life you want for yourself. And no matter what that looks like - we will support you along the way.

Our Commitment to Diversity

NA-KD is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

NA-KD is a Swedish fashion company that offers the latest trends in clothing, accessories, and beauty products. With a focus on trends, community building and social media, NA-KD has quickly become a go-to destination for fashion-forward consumers around the world.

At NA-KD you will find the most passionate and talented employees in the industry, with years of expertise in both fast and high fashion. The company was founded in 2015, and has collaborated with and been seen on the hottest influencers and celebrities globally.

We believe in a people-first fashion landscape and that the customer is everything. Working year-round with talented forces in the industry we push the envelope in art direction, social media curation, and design to ensure high-quality pieces reach a global audience.

With love,

NA-KD

Together with our customers, we make NA-KD the top-of-mind fashion brand. We inspire and make women feel confident by providing them with the latest fashion, easily accessible and fit for the future.
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