Service Support Engineer

7 days ago

Lund, Skåne, Sweden Incluso Full time

We are now looking for a Service Support Engineer - Product Information Management within Inriver & Azure, for a global manufacturing company in Lund.


Start is ASAP, 1 year's contract to begin with, possibility of extension after that.

  • Key Responsibilities:

    1. Application Support & Maintenance

    • Provide L2/L3 support for the Inriver PIM platform, ensuring system stability and performance.
    • Handle incident resolution, root cause analysis, and problem management.
    • Coordinate with vendor (Inriver) and internal development teams for escalations.

Data Operations & Monitoring

    • Manage and monitor data synchronization between Inriver, Azure, and downstream systems.
    • Handle troubleshooting of data pipelines, APIs, and connectors.
    • Perform routine health checks, validations, and batch job monitoring.

    3. Azure Data Management

    • Work with Azure Cosmos DB, Azure Data Factory, and related services for data ingestion and transformation.
    • Develop or maintain scripts and automation tools for recurring operational tasks.

    4. Change & Release Management

    • Support deployment activities, configuration changes, and release testing.
    • Maintain up-to-date technical and operational documentation.

    5. Continuous Improvement

    • Identify system inefficiencies and propose optimizations.
    • Contribute to knowledge base articles and team process enhancements.

    Required Skills & Experience:

    • 3–5 years of experience in application or system support roles, preferably in product data management environments.
    • Strong knowledge of Inriver PIM, including data model configuration, workflows, and inte-grations.
    • Hands-on experience with Azure cloud services, especially Cosmos DB, Azure Data Factory, and Azure Functions.
    • Solid understanding of API integrations, RESTful services, and data exchange mechanisms.
    • Experience with incident, change, and release management tools (e.g., ServiceNow, Jira).
    • Ability to collaborate with cross-functional teams and communicate technical issues clear-ly.

    Preferred / Nice-to-Have Skills:

    • Experience in data modeling, ETL processes, or product master data management.
    • Familiarity with CI/CD pipelines for cloud-based systems.
    • Exposure to Power BI or similar tools for monitoring and analytics.
    • Basic scripting knowledge (PowerShell, Python, or SQL).
    • Scrum Master/Jira/Confluence

    Educational Background:

    • Bachelor's degree in Computer Science, Information Systems, or related technical discipline.
    • Inriver or Microsoft Azure certifications will be a plus.

    Soft Skills:

    • Strong analytical and troubleshooting skills.
    • Proactive, service-oriented mindset.
    • Ability to manage multiple issues and priorities simultaneously.
    • Clear written and verbal communication.

This is a full-time consultant position through Incluso in Lund. Start is ASAP, 1 year's contract to begin with, possibility of extension after that.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Kanika Singhal, recruiter at Incluso.

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