Key Account Manager

Lead the Nordic growth of the market's most premium household appliance brand.

Miele is strengthening its Nordic organisation and is now seeking a Key Account Manager to accelerate its presence in the Nordic retail landscape. This is a commercial role with significant impact, working within a modern, channel-driven organisation where Key Account Management is a strategic growth lever.

For over 125 years, Miele has remained an independent family-owned company built on quality, longevity and long-term relationships. Today, Miele is the globally recognised leader in premium domestic appliances—and the Nordics are a critical region for future growth. The company is on a transformation journey with a sharper focus on omnichannel excellence, data-driven sales and elevated execution across retail partners.

This position offers the opportunity to influence Miele's commercial footprint in a key market, backed by strong brand equity, high product quality and a supportive, people-focused culture.

The position

As Key Account Manager, you will take responsibility for developing and executing strategic account plans to strengthen Miele's retail presence and drive profitable growth. You will ensure Miele's premium positioning across online and offline channels, elevate collaboration with retail partners and work cross-functionally to secure consistent, high-quality execution in all markets.

You will be based in Stockholm, report to the Nordic Sales Director and collaborate closely with the Nordic sales organisation, Category Marketing, Trade Marketing, Supply Planning, E-commerce, Finance and global KAM forums.

The key responsibilities:

• Develop and execute strategic medium- and long-term account plans that strengthen Miele's premium position and drive profitable growth.
• Lead commercial negotiations and identify opportunities to strengthen mutual value creation with retail partners.
• Ensure consistent and high-quality execution across online and offline channels in collaboration with Trade Marketing and E-commerce teams.
• Translate customer and market data into actionable insights to guide decisions, planning and performance improvements.
• Drive forecasting, promotional planning and category development in close cooperation with internal stakeholders.
• Act as the main commercial partner for retail organisations, building strong long-term relationships across all stakeholder levels.
• Collaborate cross-functionally with Nordic and global teams to secure aligned execution, operational excellence and seamless customer experience.
• Monitor performance targets (revenue, margin, market share and product mix) and ensure delivery in line with strategic and commercial goals.

We offer

An independent, exciting and versatile job, with the global and local support of a well-established international company as well as the opportunity for continuous development. We have good employment conditions and supportive working environment. We value our open and warm company culture with diversity and inclusion. We offer the flexibility of hybrid work, enabling you to work partially remotely. Additionally, we highly value community and team spirit, and we encourage everyone to contribute to this.

Your experience and competencies

• 5+ years of experience in Key Account Management within retail-driven sectors such as consumer electronics, FMCG, SDA/MDA or similar consumer-driven industries.
• Strong understanding of both online and offline retail environments, with an omnichannel mindset and experience supporting e-commerce execution.
• Commercially sharp with strong analytical skills and the ability to turn data into insights and concrete actions.
• Excellent negotiator with a structured, long-term approach—credible, relationship-driven and able to influence multiple stakeholders.
• Experience working in or with premium brands is an advantage, including comfort operating within a high-expectation, quality-driven environment.
• Naturally collaborative, with the ability to work closely with cross-functional teams to secure consistent execution and shared commercial outcomes.
• Motivated by results, responsibility and building sustainable partnerships rather than short-term wins.
• Fluent in Swedish and English, with the ability to travel when required.

About Miele

Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment and society. The company focus is on manufacturing premium domestic appliances for the kitchen, the laundry room and for floor care, as well as machines for use in commercial operations and medical facilities ("Miele Professional"). The strategic vision is to be the world's most trusted and desirable premium brand.

Miele offers products to its customers that set the standards for durability, performance, ease of use, energy efficiency, design and service. This corresponds to the guiding principle "Immer Besser" which the founders Carl Miele (left) and Reinhard Zinkann printed on their first machines - and which characterises Miele to this day.

In its core business of domestic appliances, the company focuses on the sole Miele brand and its consistent positioning in the premium segment. Miele stands for long-term thinking and planning, continuity of values and goals, good relationships with customers and suppliers, as well as an employee-oriented corporate and leadership culture.

The recruitment process is ongoing, and applications are reviewed continuously. If you are interested in this opportunity, please submit your application as soon as possible.