Senior Service Designer

Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock 'n' roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.

Right now, we need to strengthen our Design team with a Senior Service Designer who will focus on turning deep user insights into impactful product and service experiences. 

This is a temporary position for 14 months, with no extension, starting from April 2026 to May 2027.

What you'll do:

As Senior Service Designer, your overall responsibility is to drive a human-centered design approach and advocate for insight-centric innovation throughout the product vision and lifecycle. This role demands a blend of creativity, analytical thinking, and a deep understanding of human-centered design principles. You will work closely with the Design team, our Consumer Insights team, Creative Design Leads, and Product Managers to bridge business and user insights into product and service development projects.

Roles & Responsibilities:

• Lead or support product and research projects to build an understanding of user needs, behaviors and experiences that inform and improve our audio products. 
• Represent the Service Design perspective within the Design team and other parts of the organisation.
• Be responsible for the Customer Lens perspective in key Product Discovery projects. 
• Champion the user needs and drive the insight agenda and awareness in the product organisation.
• Support and coach other designers to conduct research projects/ validation studies in projects.
• Support and facilitate teams and stakeholders to understand the customer experience of our products, as well as the influencing factors to the experience. 
• Continuously contribute and develop concepts, ideas, and solutions within the projects and activities you lead and participate in. 
• Propose and implement improvements in ways of working and collaboration.
• Support Jr/ Mid Service Designers and actively share expertise/ knowledge.

Who we're looking for:
You are passionate about creating user-focused experiences that truly make an impact. You thrive on taking initiative, driving projects forward with energy and determination. You are a natural collaborator, building strong relationships and fostering teamwork across diverse groups. You always seek ways to improve, innovate, and elevate the way things are done.

You probably have the following experiences & skills:

• A Bachelor of Design or equivalent.
• 5+ years of working experience within the field of design for consumer products and services. Experience in the field of consumer electronics is a plus. 
• You have designed experiences for digital, physical eco-systems and have an interest and curiosity for the enabling technologies which make these experiences possible.
• Experienced in building service prototypes. 
• Experience in communicating design solutions and systems to key stakeholders.
• Demonstrated experience working closely with other digital and hardware project team roles (from product designers to developers).

Does this sound like you?

Please apply with your CV in English and your portfolio.

Please note: We will begin reviewing applications after 5 January 2026. 
We look forward to seeing your application

Our pledge:

We strive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers.