Customer Success Manager

Customer Success Manager - Hybrid - Gothenburg, Sweden

We seek a Customer Success Manager to join our team at Microdeb in Gothenburg, Sweden

As a Customer Success Manager at Microdeb, you will be responsible for ensuring customers successfully adopt, use, and gain value from our solutions throughout their lifecycle. You will act as a trusted advisor to your customers, building strong relationships, understanding their business objectives, and advocating for their needs internally. This role includes regular on-site visits to customer locations to strengthen relationships, support strategic collaboration, and ensure ongoing customer engagement.

At Microdeb, we are dedicated to transforming the way businesses handle transactions. With a strong focus on seamless, secure, and efficient payment solutions, we empower businesses across multiple industries to optimize operations and enhance customer experience. Our Mission is to provide innovative, flexible, and user-friendly payment solutions that streamline transactions, reduce friction, and enhance operational efficiency. We believe in creating technology that is intuitive, reliable, and adaptable to businesses of all sizes. We're a friendly, technically focused team that enjoys collaborating to build innovative solutions that make a meaningful impact.

Here is a little window into our company:
Microdeb is a leading provider of integrated payment and order management solutions, helping businesses modernize their payment ecosystems. With years of experience, a dedicated team of experts, and a passion for technology, we continuously innovate to meet the evolving needs of our clients. Microdeb was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere in Sweden, working in a hybrid work model from our office in Gothenburg

What Your Day Will Look Like

Customer Value and Adoption

• Own the post-sale customer relationship and ensure customers achieve their desired outcomes using Microdeb's solutions
• Drive product adoption through onboarding support, training sessions, and ongoing engagement
• Proactively identify risks to customer satisfaction and address issues before they escalate

Relationship Management

• Serve as the primary point of contact for assigned customers, building trusted relationships with both operational and senior stakeholders
• Conduct regular check-ins, business reviews, and on-site visits to understand customer priorities and challenges
• Act as the customer advocate within Microdeb, collaborating with product, support, and delivery teams to resolve issues and influence roadmap decisions

Retention and Account Health

• Maintain a strong understanding of account health, usage patterns, and customer sentiment
• Support contract renewals by ensuring customers clearly recognise the value delivered
• Contribute to churn reduction through proactive engagement and effective problem-solving

Account Growth Support

• Identify opportunities for account expansion based on customer needs and success
• Partner with commercial colleagues to support upsell and cross-sell opportunities within existing accounts where appropriate

CRM and Reporting

• Maintain accurate records of customer interactions, risks, and opportunities in the CRM
• Provide regular updates on customer health, key activities, and insights to internal stakeholders

About You

• Proven experience working as a Customer Success Manager or similar client-facing role within a SaaS or technology environment is essential
• Strong ability to build long-term relationships and communicate clearly and professionally with customers
• Customer-centric mindset with a passion for helping clients succeed
• Proactive, organised, and comfortable managing multiple accounts and priorities
• Willingness and ability to travel to customer sites across Sweden
• Professional proficiency in Swedish and English, both written and verbal
• Legally authorised to work in Sweden

What We Offer

• Competitive salary with a bonus structure linked to customer retention, satisfaction, and account growth
• A collaborative and supportive work environment with opportunities for professional development
• The opportunity to work with a well-established and growing company in the cloud services and payment solutions space

For further information about
Microdeb
, you can visit our website

We thank all applicants for their interest; however, only the candidates selected for an interview will be contacted.