Customer Engagement Center Manager

4 days ago

Gothenburg, Västra Götaland, Sweden Polestar Full time

Let us describe the challenge we offer

We're currently looking for a Customer Engagement Center Manager. Someone to join our Customer Service & CEC team in order to secure the fulfillment of Polestar's overall targets within customer engagement and operational excellence. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. And someone who doesn't mind the occasional bit of sustainable travel in the service of a cleaner form of electric performance.

You will work closely with internal teams and external partners to ensure efficiency and productivity in a professional and inspiring working environment that meets Polestar standards.

This position is located at Polestar PSSE office, Ruskvädersgatan, Gothenburg, Sweden. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed. Occasional travel may be required to meet operational and strategic goals.

What you'll do

In this role, you'll be expected to set the direction and secure the implementation of initiatives to reach operational and strategic targets. Working as a member of Customer Service & CEC, you'll be instrumental in optimizing processes, managing budgets, and driving customer satisfaction improvements. See below for a more thorough breakdown:

  • Lead and coach employees to achieve best possible performance and working environment.

  • Follow up on SLA's and KPI's, motivating and inspiring the team to meet and exceed goals.

  • Oversee and optimize RSA and goodwill budgets and associated processes.

  • Administer purchase orders, track invoices, and ensure budget compliance.

  • Evaluate customer feedback and identify ways to maximize satisfaction.

  • Develop strategic partner relations and implement cost-saving improvements.

Who you are

To succeed in this role, and at Polestar in general, you'll need tenacity, flexibility, and curiosity. The ability to take initiative, meet deadlines, and adapt to rapidly changing priorities is essential.

In addition, you'll need the following qualifications:

  • Proven strong leadership skills with the ability to motivate and inspire a team.

  • Several years of managerial experience in customer service or related fields.

  • Strong skills in target setting, budget management, and performance follow-up.

  • Excellent communication and decision-making skills.

  • Solid IT skills, including proficiency in MS Office or similar tools.

Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. Expect an accelerating, exciting environment where change and progress happen often.

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

Is this you?

If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it's filled.

The Polestar journey is an electric one.

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