Customer Service Coordinator

2 days ago

Stockholm, Stockholm, Sweden Elodie Details AB Full time 180,000 - 320,000 per year

Elodie Details is an innovative and creative design company that leads the baby industry forward when it comes to creating beautiful and functional products for life with young children. All our design, product development, marketing and sales are done in-house at the headquarters in central Stockholm. Through its appreciated design and frequent product launches, Elodie Details has created a fast-growing brand with retailers and distributors in more than 40 countries. For more company and product information, see

CUSTOMER SERVICE COORDINATOR

Join a premium brand devoted to making life with children even more beautiful.

Your Role

You'll be the primary point of contact for our online shoppers across the world. Answering product questions, supporting logistics and payment inquiries, and guiding customers throughout their purchase journey. You'll work closely with our Operations and Logistics team and collaborate across departments to ensure a seamless brand experience.

You will:

  • Handle diverse customer inquiries related to products, deliveries, and orders in both Swedish and English

  • Issue credits, manage returns, and coordinate with our 3PL warehouse

  • Assist with handling incoming B2B orders and product data sheet request

  • Serve as occasional backup for our on-site Flagship Showroom Store

This is a fast-paced and international role where every interaction contributes to exceptional brand perception and measurable business impact.

Who You Are

You're passionate about supporting customers and curious about what makes a premium brand thrive behind the scenes. You love solving problems, refining processes, and exceeding expectations.

We believe you:

  • Communicate clearly and professionally in both Swedish and English

  • Are structured, independent, and energized by taking ownership in your various responsibilities

  • Are proficient in Microsoft Excel and comfortable with digital tools

Previous experience in customer service is a strong advantage, but curiosity and a genuine drive to learn are just as important. Personal qualities will play a key role in our selection.

What We Offer

A full-time role based at our Head Office in central Stockholm, together with a dedicated team of co-workers.

We'll provide thorough onboarding to our systems and brand, setting you up to succeed as you elevate Elodie Details' customer experience.

  • Type of role: Ful-time temporary position between January 12
    th
    and September 30
    th

  • Hours: Weekdays 09:00–18:00

  • Place: Stockholm City HQ

Ready to make something beautiful together?

Applications are evaluated on an ongoing basis and may be filled before the deadline on December 12
th
, so we encourage you to apply as soon as possible. Send your CV and a brief personal introduction to:

Applications submitted via LinkedIn only will not be considered.

Questions? Reach out to the same address — we're happy to help.

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