Operations Coordinator

2 days ago

Stockholm, Stockholm, Sweden Tele2 Full time 900,000 - 1,200,000 per year

Working as an Operations Coordinator you will be an important part of an exciting journey towards an efficient and automated dispatch function which requires skills to handle both day to day business but also creative thinking in process and business development.

Are you ready to be at the forefront of digital innovation? Join our dynamic team at Tele2, where Digital Capabilities & Technology (DCT) is the engine behind our products and services. As the essential enabler of our commercial ambitions, DCT brings automation and simplicity to the telecommunications industry, revolutionizing the way we connect and communicate. Within our organization, you'll find everything from the backbone infrastructure of technology and IT systems, serving both our external & internal customers, to advanced analytics, AI creation, and frontend development. Our team plays a vital role in ensuring reliable and premium services through delivering exceptional experiences to our end customers, both Consumer and Enterprises, all the while supporting our colleagues within Tele2.

About The Job
The purpose of the role is to coordinate and route incident tickets to technicians in an efficient and streamlined manner. This includes incidents regarding damage to the property network. The incidents are required to have good quality to be able to automate. As an Operations Coordinator you are responsible for coordination and routing of field technicians and contractors as needed. It is a centralized function for scheduling and planning of incidents. You will also play an important role in the development of an automated dispatch function and other routines and processes related to the role and group you belong to.

Tasks included in the role:

  • Participate in continuous capacity and skills inventory of field resources.
  • Ensure and follow up on SLA/OLA of incidents
  • Analyze and troubleshoot cascading network faults within HFC and book technician visits to customers as needed
  • Invoicing of damage to property owners
  • Collaborate and coordinate with NOC, Real Estate, Field Service, Customer Service and other stakeholders.
  • Development of working methods and routines.
  • Participate in and drive process development and be a demander for relevant support systems.
  • Support key access managers and change control in daily work and in process and WoW enhancements.

Who are you?
To thrive and succeed in this role we believe that you are a person who thrive in and contribute to a collaborative environment striving for enhancements. You have an eye for improvements and drive to implement them. You are not afraid of going into a role that will transform and take a natural part in the transformation to fulfill the goal of the role – an efficient dispatch function and streamlined processes.

Qualifications

  • Experience in business development and driving change
  • Experience working with ServiceNow
  • Experience in dispatch or similar roles
  • Experience in quality control
  • Excellent communication skills
  • Excellent collaboration skills
  • Excellent communication skills in both Swedish and English

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