Manager, Field Service

Pulp, Energy and Circularity Services is looking for a Manager, Field Service and Agreement Management. In this role you will be leading our field service and agreement process governance and drive strategic development to support our global services business areas to secure customer satisfaction and business growth.

We are looking for an experienced field service leader, with solid track record of successful execution of development projects (process and tools), competence development and transformation.

You will lead a team of field service & agreement development professionals, lead our field service and agreement development teams globally and work closely with our Area Service operations as well as other stakeholders. This role requires active collaboration and networking in our organization across teams.

In this role, your main responsibilities are

• Lead, manage and develop the own team to secure agreed development projects and tasks, to support Areas to a successful delivery of field services and agreements, contributing to lifecycle services growth and increased profitability

• Own global process governance for field service and agreement processes, incl IT tools.

• Lead strategic developments for field service and agreements, e.g. maintenance projects, shutdown management, warranty management processes.

• Active collaboration with Areas to drive continuous improvement and competence development, e.g. coordination of field service certificate trainings

• Active collaboration with other key stakeholders to define efficient interfaces, e.g. global supply, project management, engineering

• Execution of strategic development initiatives and projects, e.g. AI developments and new field service mobile application

• Develop performance reporting to support decision making

• Monitor and secure effective & lean execution of FSE & Agreements business in Areas

You will be an active member of our operational excellence team and report to Director, Services operational excellence. Location can be any of our major PEC Service location.

Requirements

You are a positive-minded professional with excellent communication and collaboration skills. You bring a proactive, can-do attitude and work effectively with stakeholders across our business Areas and functions, as well as independently. You are confident in making decisions and taking ownership of your responsibilities.

To be successful in this role you will also have:

• 10+ experience from lifecycle services execution or similar, e.g. field service, maintenance, inspections, shutdown management, customer site work, installation & commissioning, project management

• People leadership skills with a track record of achieving results independently and collaboratively in an international matrix organization.

• Strong track record of successful execution of change management, transformation projects and competence development, experience from digitalization, IT tool development and AI developments are seen as an advantage

• Knowledge of process development tools and operational excellence, e.g. lean

• Strong track record of successful execution of change management, transformation projects and competence development, experience from digitalization, IT tool development and AI developments are seen as an advantage

• Excellent project management skills.

• Knowledge of Pulp and Energy customer needs and business requirements is a key advantage

• Bachelor's or Master's degree in engineering or related field is required.

We offer
Valmet offers you an inspiring working environment and interesting, rewarding job with a global industry leader. You'll be able to contribute to the success of the company as well as find opportunities for personal development. In addition, we offer you a good package of compensation and benefits, and a wide variety of different learning opportunities. Welcome to do meaningful work in a community that has its eyes set forward

Additional Information
For more information about this role, please contact Annette Engström, Director, Services Operational Excellence, tel or , on Dec 3rd  at 15:00-16:00 pm EET or on Dec 8th at 9:00-10:00 am EET.

If this sounds like the job you are looking for and you are ready to go for it, apply soon, latest by December 14th 2025. We review applications during the application period, and the position will be filled as soon as a suitable candidate is found.

In our recruitment process we use a variety of selection methods, eg. video screening, personality questionnaires, ability tests and interviews. The process prior employment may include for example reference and health checks and drug testing.

We encourage our employees to a healthier lifestyle by being a Smoke-free Workplace.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.