Service Coordinator

1 week ago

Gothenburg, Västra Götaland, Sweden Ascom Full time

The spider in the web for service delivery

Do you thrive on having an overview, creating structure, and being the one who makes everything run smoothly? In the role of Service Coordinator, you are the hub of our service organization. You keep track of what our customers need, plan and book the right technicians to the right place at the right time – and make sure they have exactly the equipment required for each unique assignment. With your keen sense for coordination and your ability to quickly solve problems, you help ensure our customers always receive the best possible service.

You enjoy juggling many tasks at once, collaborating with both colleagues and customers, and are motivated by finding smart solutions when circumstances change. With us, you get a central role where your structure, commitment, and communication skills truly make a difference – every day.

About the role

As a Service Coordinator, you are responsible for coordinating and managing all service assignments related to our equipment and services. You monitor and handle customer requests via phone, email, and ticket portal, and ensure that the right resources and equipment are in place. You work closely with both internal and external resources, including logistics and suppliers, and contribute to project deliveries as well as develop resource forecasts to meet customer needs. Invoicing of service assignments and administration of service contracts are also part of the role.

Responsibilities

  • Coordinate field-based and remote resources as well as external suppliers
  • Monitor resource needs and ensure that service assignments are carried out according to agreed time and quality
  • Plan and optimize resource utilization for efficiency and cost control
  • Work closely with the support team and logistics to ensure the right equipment and information
  • Handle customer inquiries via phone, email, and ticket portal
  • Plan and follow up on preventive maintenance
  • Prepare reports and forecasts for resource utilization
  • Order external resources when needed
  • Ensure proper handover of completed projects
  • Invoice service assignments
  • Administer service contracts
  • Contribute to competence development and document deviations and areas for improvement

Qualifications and competencies

  • Post-secondary technical or administrative education is an advantage
  • Experience in a similar role, preferably 1–2 years
  • Experience working with customers and a strong customer focus, preferably 3–5 years
  • Good ability to use Microsoft 365 and ERP systems
  • Fluent in spoken and written Swedish and good proficiency in English
  • Strong planning and prioritization skills
  • Good collaboration and communication skills
  • Ability to handle multiple tasks simultaneously and work in a structured manner

We offer

  • Opportunity to influence and improve service delivery
  • A varied and educational workday
  • Competitive terms
  • Excellent health insurance
  • Social activities with friendly colleagues and a good working environment

To learn more about what we do, visit:

Are you interested in becoming part of the team? We look forward to receiving your application. Please submit your application in Swedish no later than 18th of January 2026.

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