Technical Solutions Manager

3 hours ago

Stockholm, Stockholm, Sweden Zimpler Full time 90,000 - 120,000 per year
  • Applications are considered on a rolling basis

  • Stockholm
  • Hybrid


Job Description

As the fintech industry continues to revolutionise the financial landscape, Zimpler is at the forefront, delivering innovative solutions that empower businesses and individuals. Thus, we're looking for a Technical Solutions Manager to join our Performance & Integrations team.

As a Technical Solutions Manager, you will act as a trusted technical advisor for our merchants. You'll work closely with the Account Managers and Customer Support to deliver seamless onboarding, smooth integrations, and optimized customer journeys. This is a cross-functional role where technical expertise, business acumen, and relationship-building come together to create best-in-class customer experiences.

This is what you'll do:

  • Act as the main point of contact for merchants during the integration process, guiding them through technical and operational setup of payment services.
  • Collaborate with sales, product, and engineering teams to understand merchant requirements and recommend appropriate integration solutions (e.g., hosted checkout, direct API, SDKs).
  • Lead and manage the end-to-end integration lifecycle including requirements gathering, documentation review, sandbox testing, and go-live readiness.
  • Troubleshoot integration issues, coordinate resolution efforts, and provide timely updates to stakeholders.
  • Conduct technical walkthroughs, product demos, and integration training for merchants and partners.
  • Monitor integration performance metrics and help optimize transaction flows.
  • Maintain detailed records of integrations, updates, and communications
  • Partner with Account Managers to provide technical insights during client meetings, transforming feedback into meaningful action.
  • Gather performance data and advise on improvements to the customers
  • Act as an escalation point of incidents

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