Customer Success Manager

Are you looking for a role where you can both nurture long-term client success and drive revenue growth?

Aurora Live by Management Events is the leading B2B growth partner for technology and management service providers, giving direct access to top decision-makers at the largest, most influential companies. Through our exclusive matchmaking services, we help commercial teams shorten sales cycles, accelerate sales flow, and build lasting customer relationships. Trusted by over 10,000 senior IT decision makers and 900 solution providers across 11 countries, we drive strategic conversations that deliver real business outcomes. we've become a key growth driver for many of the most innovative players in the space.

About the Role:

In this pivotal role, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services. You'll coach and motivate solution providers to get the most out of our service, ensuring they generate valuable leads and connections through 1-to-1 meetings and invitation-only events. This role is sales-driven, as you'll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

Responsibilities:

• Cultivate and manage strong, long-term relationships with clients
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience
• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value
• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients
• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs
• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions

Qualifications:

• Around 2 years of experience in a customer-facing role, ideally within sales, account management, customer success or a similar field
• Proven track record of building and nurturing strong client relationships
• Drive for upselling and growing accounts 
• Excellent communication and interpersonal skills, with a professional and engaging demeanor
• Proficiency in Swedish and professional level English
• Strong analytical and problem-solving abilities
• Ability to work independently while also thriving in a collaborative environment

What do we offer?

• Performance rewarded: Base salary with monthly commission and quarterly bonuses — your success directly drives your earnings. Clear targets, fair expectations, and recognition when you deliver
• Lead-by-example leadership: Our managers are hands-on, transparent, and committed to your growth — we believe in fair leadership where support and accountability go hand in hand
• Learning & growth: A comprehensive 4-week onboarding combined with continuous development through our international ME Academy and regular coaching to help you reach the next level
• Winning together: We celebrate individual achievements, but our greatest success comes from collaboration and team spirit— we share best practices, support each other, and win as one
• Work–life balance: Earn up to 12 extra vacation day annually, plus well-being benefits such as gym and massage discounts
• Culture of belonging: Join a team where we value openness, positivity, and enjoying time together — from regular social events to team-building activities
• Global opportunities: Be part of an international growth organization with plenty of career opportunities
  

Management Events offers a rewarding career path for passionate individuals who thrive in a growth environment. If you are a highly motivated and results-oriented professional with a demonstrated ability to build strong client relationships, we encourage you to apply

Recruitment Process:

• Screening video call with with recruitment
• First interview with hiring manager
• Second interview with team member
• Reference check
  
  

Please submit your resume in English