Customer Success Manager

1 day ago

Stockholm, Stockholm, Sweden Storykit Full time 90,000 - 120,000 per year

Customer Success Manager

At Storykit, we believe great content should never go unseen. Too many overworked teams create brilliant blog posts, customer stories, and reports, only to post them once and watch them disappear. Our AI-powered text-to-video platform changes that—automatically transforming written content into multiple short, scroll-stopping videos for LinkedIn and beyond. We keep brands visible, relevant, and impossible to ignore.

Now, we're looking for a Customer Success Manager who's passionate about helping marketing and communications teams supercharge the distribution of their content by transforming it into video. This is a high-impact role where you'll guide ambitious organizations to achieve real business outcomes with Storykit.

What makes this role special

This isn't a customer support role. You won't just advise and guide customers on how to use our platform—you'll act as a strategic advisor, helping clients optimize their content plans, integrate Storykit into their workflows, and set up their accounts for automation. Your goal: to ensure we don't just deliver a platform, but real, measurable business value.

You'll also work closely with our Key Account Managers to identify opportunities for growth and expansion within your accounts.

What you'll do

  • Own a portfolio of large and enterprise customers—driving successful onboarding, activation, and long-term retention.
  • Configure and optimize accounts for automation and scalable workflows to deliver measurable business value.
  • Act as a strategic advisor, helping customers align Storykit with their communication and business goals.
  • Translate customer objectives into actionable strategies that drive adoption and results.
  • Champion best practices in video communication and guide customers in building effective content plans.
  • Partner with Key Account Managers to identify and support upsell and expansion opportunities.
  • Collaborate with Sales, Product, and Marketing to ensure a seamless customer journey and share actionable insights.
  • Track account health, address risks early, and lead renewals to maintain strong retention.

What we're looking for

  • 3+ years in a strategic, consultative customer-facing role (Customer Success, Client Services, or Account Management).
  • Proven success in managing and growing large and enterprise accounts through onboarding, activation, and renewals.
  • Strong understanding of content strategy, social media, or internal communication, and how they connect to business impact.
  • Excellent communication, presentation, and relationship-building skills, comfortable leading executive discussions.
  • Highly organized, with strong project management and multitasking capabilities.
  • Commercial mindset with a proactive, value-driven approach.
  • Familiarity with CRM and CS tools (e.g., HubSpot).
  • Bachelor's degree in Communications, Business, Marketing, or equivalent experience.
  • Fluent in English, additional languages are a plus (primarily French, Dutch, Swedish, Finnish, Danish)

Why join Storykit?

  • Work with exciting enterprises across Europe.
  • Be part of a collaborative, ambitious, and creative team.
  • Competitive compensation, 30 days vacation, pension, wellness allowance (4,000 SEK/year), and clear career growth opportunities.
  • Based onsite in our Stockholm HQ.

At Storykit, you'll be trusted to make an impact from day one. If you're ready to help world-class brands transform how they communicate through video, we'd love to meet you.

Apply today and let's Storykit it together

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