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Customer Success Manager

2 weeks ago

Stockholm, Stockholm, Sweden Tendium Full time

Are you an ambitious individual in a customer-facing role, ready for the next step in your career? At Tendium, we are looking for a Customer Success Manager to join our team and work with a groundbreaking AI-driven SaaS product.
About Tendium
Tendium is the global pioneer in AI-driven public tender management, transforming how companies discover, analyse, and win government contracts. Our platform turns complex processes into something simple and transparent, empowering businesses to compete fairly for billions in public sector opportunities.

We've been building our AI-native platform since 2018, leveraging a vast data moat, agentic AI, and tens of thousands of hours of R&D. Today, we serve a large number of customers across Europe and are rapidly scaling.

If you're ready to make an impact and grow with us — we want to hear from you.

The Opportunity
As a Customer Success Manager, you will play a crucial role in ensuring our customers achieve success using our platform. You'll work closely with existing customers in the SME segment to secure renewals and identify opportunities for upselling and cross-selling. This position offers a blend of relationship building and technical support, making sure our customers get the most out of our product.

You'll be part of our commercial team, collaborating with marketing, sales, and product teams. While most interactions are digital, there will also be opportunities for face-to-face meetings. We are looking for someone who is comfortable with both hands-on customer support and proactively identifying growth opportunities.

This is a full-time role that will be offered on a fully remote or hybrid basis, depending on preference.
As a Customer Success Manager at Tendium, your main focus will be to:

  • Onboard, build and maintain strong relationships with customers to understand their goals, challenges, and pain points.
  • Develop and execute a customer success plan to help customers achieve their desired outcomes and business goals.
  • Provide ongoing support and guidance to customers using our platform.
  • Monitor and analyse customer usage and provide recommendations to improve the adoption and usage of our platform.
  • Engage with customers to ensure that they renew their subscriptions for our platform.
  • Identify upsell and cross-sell opportunities and work with the sales team to close deals.
  • Be the voice of the customer and provide feedback to our product and engineering teams to improve our platform.
  • Collaborate with the marketing team to create customer case studies, testimonials, and other materials that showcase the success of our customers.
  • Resolve customer issues and ensure customer satisfaction.
  • Measure and report on customer success metrics, such as retention rate, customer satisfaction score (CSAT), and net promoter score (NPS).

Who We Are Looking For
We are looking for someone with at least 2 years of experience in a customer success or customer-facing role within the tech or SaaS sector. To excel in this role, we believe you are entrepreneurial, proactive, and skilled at taking initiative and managing your own projects. As a key point of contact for our customers, strong communication and relationship-building abilities are essential.

Since you will be working at a leading SaaS company, it's crucial that you can quickly adapt to and stay ahead of the ongoing technical evolution of our product.

Requirements

  • At least 2 years of experience in a customer facing role within the SaaS/tech sector.
  • Excellent communication and relationship-building skills.
  • Ability to work independently and manage multiple customer accounts simultaneously.
  • Familiarity with AI technologies and an ability to adapt to new technologies.
  • Strong organisational skills with a keen attention to detail.
  • Proficient in Swedish
  • Proficient in Norwegian
  • Proficient in English

Meritorious

  • Bachelor's degree in business, marketing, or a related field.
  • Experience with Customer Relationship Management (CRM) tools such as HubSpot or Salesforce.
  • Experience in a fast-paced startup environment.
  • Experience and/or knowledge of public procurement processes.

Application
We look forward to your application. We recruit on an ongoing basis, so apply as soon as possible. Successful candidates will initially be invited to an initial interview where you will have the opportunity to meet the team.

To make this process even more efficient, feel free to sign in to your Connect profile and add your references at any stage.

Please find additional information on our recruitment process
here.
If you want to know more about our culture and what you can expect when working at Tendium you can read more about it
here.
Equality and inclusion statement
At Tendium, we don't just value diversity — we celebrate it. We're building a workplace where everyone should feel that they belong, where your voice is heard, and your experiences are respected. Different perspectives fuel our creativity and drive innovation, and we're always looking for people who can bring something new to the team. Whoever you are, wherever you're from — we'd love to hear from you. Let's shape the future together.

At Tendium we're using data to transform public procurement, giving our clients better access to public tenders and helping governments to curb waste and enhance transparency.

For more information contact