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Customer Relationship Expert

2 weeks ago

Stockholm, Stockholm, Sweden Civil Rights Defenders Full time

About Us

Company Overview

Civil Rights Defenders is a human rights organisation that defends people's civil and political rights in some of the world's most repressive regions. We partner with and support human rights defenders in over 200 organisations across 30 countries on four continents.

We hold those in power accountable when people's civil or political rights are violated, and we act as Sweden's civil rights watchdog. Our headquarters is located in Stockholm, and we have eight branch-offices around the world.

Job Description

The Supporter Care Administrator will be responsible for ensuring donor care within every contact with donors, building and maintaining strong relationships with our supporters, and increasing supporter satisfaction and engagement.

This role includes CRM administration, membership administration, and general support and coordination to the fundraising team's activities to ensure smooth donor processes.

The Supporter Care Administrator reports to the Head of Fundraising and works closely with the fundraising team to achieve the goals according to the department plan.

Key Responsibilities
  • Provide service-minded response, support, and information to donors, potential donors, and supporters in a timely manner.
  • Administrate tasks in the CRM system with support from the CRM superuser within the department.
  • Registration of donations and members, keeping data up to date, and other tasks.
  • General administrative tasks in relation to fundraising activities, such as telemarketing, campaigns, donor letters, events, etc.
Requirements

To be suitable for this position, you should have:

  • At least 1 year of relevant work experience, such as donor services, customer care, telemarketing sales, or equivalent.
  • Experience in CRM administration.
  • Excellent written and verbal communication skills in Swedish, and good understanding and communications skills in English.
  • Experience in working with MS Office 365 tools especially Word, Excel, and Teams effectively.