Technical Support Consultant

10 hours ago


Stockholm, Stockholm, Sweden Smartoptics Full time

Smartoptics provides advanced optical networking solutions for modern open networks. As a Technical Support Engineer, you'll play a key role in ensuring the seamless operation of these solutions.

About the Team
  • Work closely with customers and internal teams to resolve technical issues.
  • Provide top-notch support for advanced optical networking solutions.
  • Be available for on-call support 24/7/365 as per a rotating schedule and during emergencies.
Responsibilities

As a member of our technical support team, you'll be responsible for troubleshooting software and hardware issues, analyzing problems, and finding effective solutions. You'll work closely with various teams to ensure seamless customer support.

Your experience working in technical support, coupled with your ability to handle multiple tasks efficiently, will enable you to excel in this role. In addition to your technical expertise, you'll need to have strong communication skills in Swedish and English, both spoken and written.



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