Luxury Brand Store Leader

3 days ago


Stockholm, Stockholm, Sweden Swarovski Full time

A Career with Us:

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

We are looking for a committed Sales and Service Excellence Manager to join our team and contribute to our mission of delivering exceptional customer experiences.

In this role, you will be responsible for:

Key Responsibilities:

  • Developing and implementing strategies to exceed customer expectations and drive business growth
  • Fostering a culture of innovation and continuous improvement within the team
  • Mentoring and guiding team members to achieve their full potential
  • Collaborating with cross-functional teams to ensure seamless execution of business objectives
  • Providing exceptional customer service and resolving any issues promptly

About You:

To succeed in this role, you will have:

  • A proven track record of leadership and coaching skills
  • Experience in luxury, Fashion/Cosmetics/Lifestyle Brands
  • Digital proficiency
  • A winning personality to easily establish trust relationships with customers, teams and stakeholders
  • Proficiency in Swedish and English


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