
Luxury Brand Store Leader
3 days ago
A Career with Us:
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
We are looking for a committed Sales and Service Excellence Manager to join our team and contribute to our mission of delivering exceptional customer experiences.
In this role, you will be responsible for:
Key Responsibilities:
- Developing and implementing strategies to exceed customer expectations and drive business growth
- Fostering a culture of innovation and continuous improvement within the team
- Mentoring and guiding team members to achieve their full potential
- Collaborating with cross-functional teams to ensure seamless execution of business objectives
- Providing exceptional customer service and resolving any issues promptly
About You:
To succeed in this role, you will have:
- A proven track record of leadership and coaching skills
- Experience in luxury, Fashion/Cosmetics/Lifestyle Brands
- Digital proficiency
- A winning personality to easily establish trust relationships with customers, teams and stakeholders
- Proficiency in Swedish and English
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