Team Lead for Luxury Leather Goods

15 hours ago


Stockholm, Stockholm, Sweden Mulberry Full time

Mulberry is a luxury leather goods brand known for its commitment to sustainability and responsible craftsmanship. As a Team Lead, you will be responsible for creating a welcoming environment for customers and team members alike.

To excel in this role, you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others.

Key Responsibilities:
  1. Create a high-performing team where every person feels valued and part of a sense of belonging.
  2. Promote environmentally responsible practices and support the company's 'Five C's' strategy.
  3. Develop key customer relationships using in-store CRM tools and expand your knowledge on our product, brand, services, and local events.
Requirements:
  1. You will always be customer-focused and committed to delivering an engaging and memorable customer experience.
  2. You will help develop the best team by encouraging discussions, inviting ideas, and driving creativity and collaboration.
  3. You will be responsible for operational excellence, respecting people, product, and your environment.
Benefits:
  1. Competitive basic salary
  2. Bonus
  3. Product allowance
  4. An enviable staff discount and exclusive access to staff sales
  5. Pension Contributions & Life Assurance
  6. Training and opportunities to develop
  7. x2 paid volunteering days per year
  8. Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts


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