Senior Technical Operations Director

4 days ago


Stockholm, Stockholm, Sweden Safemind AB Full time

At Safemind AB, we're seeking an exceptional leader to drive our technical operations forward. As Senior Technical Operations Director, you'll be responsible for building and optimizing systems that minimize incidents and ensure a seamless streaming experience.

Your mission will be to foster a culture of quality and continuous improvement within the team, while driving operational excellence and successful implementation of changes. You'll work closely with the TOC-team to identify areas for change and optimize performance, scalability, and incident response.

Key Responsibilities

  • Lead and motivate your team, ensuring they have the skills and expertise needed to succeed.
  • Act as a bridge between engineering teams and technical operations, ensuring effective communication and knowledge sharing.
  • Oversee SLA fulfillment and ensure a seamless viewing experience for all customers.
  • Foster a proactive approach to incident management, preventing issues before they occur.

We're looking for an empathetic and empowering leader with a proven track record of driving change in high-performance environments. You should have extensive experience operating transaction-heavy services and understand the connection between development and operations.

The ideal candidate has:

  • A strong leadership presence and ability to inspire, develop, and guide teams through change.
  • Significant experience in B2C SaaS operations with a large user base, preferably in live service environments.
  • Deep knowledge of DevOps, SRE, observability, and live operations best practices.
  • Familiarity with Lean or Six Sigma methodologies (a plus).
  • Experience with stakeholder management in a demanding environment.

Benefits and Opportunities

  • Work-life balance: 30 days of paid vacation annually, a generous pension plan, and competitive parental leave benefits.
  • Well-being: Access to a wellness allowance and various initiatives designed to support your personal and professional health.
  • Continuous growth: A learning culture that empowers you to take control of your development, with ample opportunities to upskill.


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