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About Doconomy
We're a leading impact technology company dedicated to driving global climate action. Our innovative financial tools equip banks with expertise in behavioral science, making it simple and enjoyable to save and invest money while reducing environmental impact.
With over 100 clients across 40 markets and key partnerships like the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF), we're at the forefront of the industry. Backed by investors such as Mastercard, Ingka Group, Citi Ventures, CommerzVentures, S&P Global, ABN Amro Ventures, and UBS Next, we bring together experts from digital and sustainable banks, corporations, and fintechs.
We have the opportunity to make financial well-being and sustainable living a reality for millions. We're seeking passionate individuals to join our impact-driven team and shape the future of the finance industry.
This role involves being on-site regularly to provide reliable IT support and manage our infrastructure in Stockholm. As the first point of contact for colleagues seeking technical assistance, you'll troubleshoot, diagnose, and resolve IT issues while minimizing disruptions to our work.
Key Responsibilities
- Provide timely and professional technical support via phone, email, and ticketing system.
- Troubleshoot hardware, software, and network-related issues.
- Document and track support requests using the ticketing system.
- Install, configure, and maintain hardware and software.
- Ensure colleagues have necessary access and equipment during On- and Offboarding.
- Maintain and support IT systems and infrastructure.
- Collaborate with other teams to improve IT processes and user experience.
- Provide training and guidance on IT best practices, security protocols, and system usage.
What You'll Bring To The Team
- Proven experience in IT support or service desk roles.
- Strong knowledge of IT systems, hardware, software, and network technologies.
- Experience with ticketing systems, including Jira.
- Experience supporting MacOS and managing devices through Apple Business Manager and Kandji.
- Proficiency with Google Workspace administration.
- Basic understanding of IT security principles and practices.
- Excellent communication and service skills, with a problem-solving attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- This role is based in Stockholm with a hybrid setup: spend three days a week connecting and collaborating in our office at A-house Östermalm, and enjoy two days working from wherever you're most productive.
- A diverse, international team working together in cross-functional groups to ensure progress toward shared goals and collective success.
- Weekly company-wide meetings where projects are discussed, providing inspiration and a platform to share achievements.
- Collaborative tools like Slack, Miro, Google Drive, and Meet help us stay connected and manage projects efficiently.
- Access to the latest Apple devices and equipment to support your best work.
- Greate perks, including comprehensive health insurance and a generous occupational pension plan.
- A wellness allowance of 5000 SEK per year.
- 30 days of paid vacation, plus 2 extra self-care days that you can use whenever you need a little extra time off.
