IT Support Specialist

5 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Role

We are seeking a highly skilled and experienced IT Service Desk Engineer II to join our team in Stockholm. As a key member of our IT Support function, you will provide exceptional technical support to our employees, ensuring that they have a seamless experience with our systems and applications.

Responsibilities
  • Triage, resolve, or escalate Incidents/Critical Incidents in a timely manner to minimize SLA breaches on a global scale (ServiceNow).
  • Guide on-site teams with Incident/Request ticket-type prioritisation after having performed due diligence.
  • Team working, but also autonomous, providing end user support for applications and systems like Microsoft Office 365, Slack, Adobe CC Suite, VPN, and video conferencing systems.
  • Account life cycle management from New Hires to account deactivations through scripts, Active Directory, Exchange Management Console, Google Workspace or Office 365 Admin Portal.
  • Have skills with IT support tools including but not limited to: antivirus, imaging tools, MDM solutions, disk encryption, spam management.
  • Conversant with iOS and Android mobile devices.
  • Proactive in creating and updating documentation using a Wiki.
  • Mentor customers and deliver both team and end user training as required.
  • Software installations using remote desktop tools and/or computer agents.
  • Working knowledge on best practices for Windows System support on account, email, and Windows group management.


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