
Team Management Expert
4 days ago
We are seeking a highly skilled and motivated Team Leader to join our team at Transcom AB Stockholm, a global specialist in customer service and customer satisfaction.
About the Company:- Transcom is a global leader in customer service and customer satisfaction with over 95 contact centers in 29 countries.
- We are driven by innovation and passionate about helping people solve problems.
- Develop strategies to improve efficiency, customer satisfaction, and routines within the organization.
- Manage team performance, ensuring team members have necessary coaching from Lead Customer Service Representatives.
- Measure and enhance team satisfaction and drive key performance indicators for financial efficiency.
- Leadership experience within the Customer Service industry (minimum 6 months).
- Fluent in English, with strong written and verbal communication skills.
- High-level knowledge of Google packages and other CRM systems.
- Able to inspire and develop team members, fostering a culture of inclusivity and diversity.
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