Team Management Expert

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time
Job Title: Team Management Expert

We are seeking a highly skilled and motivated Team Leader to join our team at Transcom AB Stockholm, a global specialist in customer service and customer satisfaction.

About the Company:
  • Transcom is a global leader in customer service and customer satisfaction with over 95 contact centers in 29 countries.
  • We are driven by innovation and passionate about helping people solve problems.
Job Description:
  • Develop strategies to improve efficiency, customer satisfaction, and routines within the organization.
  • Manage team performance, ensuring team members have necessary coaching from Lead Customer Service Representatives.
  • Measure and enhance team satisfaction and drive key performance indicators for financial efficiency.
Key Skills and Qualifications:
  • Leadership experience within the Customer Service industry (minimum 6 months).
  • Fluent in English, with strong written and verbal communication skills.
  • High-level knowledge of Google packages and other CRM systems.
  • Able to inspire and develop team members, fostering a culture of inclusivity and diversity.


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