CRM Solutions Expert

4 days ago


Stockholm, Stockholm, Sweden ServiceNow Full time

We're looking for a CRM Solutions Expert to drive the market success of our CRM Workflows product suite.

About the Role

This is a high-profile growth opportunity that demands a highly motivated individual with strong sales, communications and organisational skills.

  • Drive end-to-end sales initiatives focused on specific use cases in customer service business process solutions.
  • Work closely with sales teams to accelerate opportunities and provide comprehensive product and industry insight to customers.
  • Coach & enable account teams with specialty solution area knowledge to effectively identify solution opportunities & help manage the sales cycle.
Requirements

To be successful, candidates will normally have:

  • At least 5 years experience or equivalent of solution and service-based sales experience within a CRM, CSM, Customer Engagement or CX solution provider or related high technology business environment.
  • A deep understanding of Customer Service Management, Customer Experience or Customer Engagement related business processes, and evolvement of Agentic AI.
  • Ability to communicate complex issues in simple terms via written and oral media.
  • Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system.
  • Pitch perfect communication and presenting skills, with fluency in English.
About Us

ServiceNow is an equal opportunity employer. We strive to create an accessible and inclusive experience for all candidates.

We approach our distributed world of work with flexibility and trust.



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