CRM Implementation Specialist

4 days ago


Stockholm, Stockholm, Sweden Silicon Logic UK Ltd. Full time
About the Position

We are seeking a highly skilled Telecom Industry Expert to join our team and lead our Salesforce Communications Cloud implementation project.

Key Responsibilities
  • Conduct requirement gathering/discovery sessions with key stakeholders to understand business needs, document functional requirements, and map them to various Salesforce CRM, CPQ, CLM capabilities.
  • Elaborate acceptance criteria for features prioritized by the business and support team to further break features into Salesforce-specific user stories.
  • Coordinate with the implementation team in the solution design phase to ensure the solution aligns with business requirements.
Requirements
  • Mid-senior level with 12-15 years of Salesforce CRM implementation experience.
  • 3+ years of experience as a business analyst in Salesforce Communications Cloud implementation.
  • Sound knowledge of the telecom industry.


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