Technical Help Desk Professional Wanted

4 days ago


Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full time
About the Role

We are seeking a Multilingual Service Desk Analyst to join our team in Manila. In this role, you will be responsible for resolving customer issues with exceptional customer service skills, problem-solving abilities, and technical reasoning.

You will handle user inquiries and requests through various channels, including telephone, email, and case tracking systems. Collaboration with local management, colleagues, and clients is crucial to ensure prompt resolution of customer requests.

  • Develop a comprehensive understanding and mastery of all tools.
  • Stay updated on policy, procedure, and operational issues.
  • Maintain quality standards in accordance with agreed metrics.

We are looking for someone who is proficient in written and verbal communication in English and at least one additional language (Dutch, Danish, Norwegian, Finnish, or German).



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